What do you expect? This is Blizz- they have hired a skeleton crew because they don’t care about the game or its players, and because they don’t care their employees are guaranteed to treat customers the same way.
There’s never been a company that has to do so little to appease customers- literal minutes of effort here- and refuses to do so because they’d prefer to make customers angry.
Hahahahahahahahahahahaha
Hahahahahahahahahaha
Hahaha
Oh man
You truly think it’s complicated to delete and add an item online?
I’d wager it’s not about effort involved
For 1 person. No, not at all. For every single person who accidentally and “accidentally” picked something wrong? Very much so, and would increase the response time on other issues like bots and the like.
I thought Classic was about choices that matter? You know how picking your talent points should matter and that is why respecs are expensive.
He picked the wrong item, live with it.
Everyone that picks something incorrectly is going to send a ticket regardless- doing an easy, fast fix that pleases the customer rather than spending the same time basically to disappoint them- in any company with good customer service it’d be a no brainer.
But this is Blizz, a company that goes out of its way to provide bad service.
Key word- respec. You can still do it.
And while playing Vanilla, I knew multiple people that made mistakes on major items- and the GMs of the time switched out the item.
Even now- Blizz was willing to switch a bindings for a guild, and a bindings can drop again- you can’t ever get another quest item.
they dont want to pay people to do these kind of things is what it comes down to
one incident sounds like nothing, but imagine if they had to pay people to do it all day every day. thats what they are afraid of
same reason they dont get involved in loot disputes between players
That’s my point- the company and their workers aren’t Vanilla quality.
They just did it for a well publicized bindings misloot, so they can do it still.
I doubt its even that. They automated item restoration, I’m sure they could do this easily enough. But it opens the door to “abuse.” I wanted one item for leveling but another at 60, I used to tank but now I’m dps etc etc
we all know they CAN do it, they just dont want people on the pay roll for these types of things
not familiar with the misloot you are talking about, it might fall under a different set of rules. they are pretty explicit about not giving you quest rewards you never had in the first place. im guessing the misloot was a bug which they will fix
No, it was the same thing- someone clicked something wrong, the wrong person got bindings. Not a bug, just someone making a mistake. Makes it the same situation- and they stepped in.
And frankly- they were willing to fix mistakes in Vanilla, so their laziness now when they’re making insane money off this with no effort isn’t excusable.
they did staff cuts recently they are a lot less involved as of the last year or so
Your overestimating one nef/ony head item at 3%, it would probably be <1% compared to the next best item.
The ticket was submitted right after the fact, and it’s obvious my class has no need for spellpower, the names of the two items are nearly identical as well. It just seems to me in vanilla a GM woulda said oops here ya go don’t do it again… It makes perfect sense to me that they wouldn’t do this for people leveling, as there’s usually something better down the road, but for instances like the bindings and level 60 epics, i don’t think it would take a lot of man-hours to fix a mistake that doesn’t happen too often
Dragonslayers ring is basically a side grade from accuria or quick strike. Hardly game breaking.
Yeah but I’m pretty sure I just screwed my shot of getting those as well.
Title please?
If it is a problem that requires too much time to address, then it is a frequent problem. if it is not such a frequent problem, which i would wager, it would take little time to help the few in this situation, and ensure you retain the monthly subscriptions