I think the main issue is that the only areas with improvement are indirect communication with the players. There is no actual discussion being had.
A mouth without ears doesn’t know how to respond.
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Looking at the announcement “trailer”/post for this project we’ve had 4 (?) (face cam) talks so far about a few slices of the overall pie that is WoW. Kind of a letdown.
Live discussions have either been puff piece interviews by streamers or Quest/Singular PvE dev talks