It’s not hard to understand at all. But the CMs may not have any information to report. They can only give us information they are told can be shared. They also can only give us information if the devs actually pass info back to them.
The bottom line is that CMs are little more than info gatherers. They read, compile, forward information to the appropriate departments. If they are given information back, and told that they are free to share that information with the public, they pass an update back to us. If they are not, their hands are tied.
These are Tech Support issues, mostly. And the Tech Support forums are much, much more likely to get answers to the issues. They will ask for specific information from you so they can help you find the problem.
For Bug Reports, you’re not going to get a reply. Submit the Bug. They don’t respond to those generally. And frankly, that should be preferred. I’d rather them see the problem and find/fix it than post a useless “we’re looking into it” response. We already know they are looking into bugs, they don’t need to tell us that.
A CM can’t tell you if reinstalling will work or if re-copying your character will work or if a bug report is being looked at.
I think you’re expecting more from the general discussion sections of this (or any, for that matter) forum than should be expected. For what you want, you need to be using more specific forum areas where you’ll see the responses that you’re looking for.