Hey everyone, I just wanted to let you know that we are investigating this issue on our end.
I can say in many cases, what is happening is related to the Talking Heads frame (in edit mode.) and using an addon that suppresses that frame. There are a number of addons but some more common ones are World Quest Tracker, BeQuiet and I believe Elvui has an option to do this. (We don’t make or support addons so I am basing it off players who solved the issue and what addon they were using.)
Reportedly, going into that addon and disabling the frame suppression for Talking heads can stop the issue from happening. (resetting the client, or disabling the addon will not solve this, you have to change the option in game through the addon)
However this is not the only cause we are seeing as some players not even using addons running into the issue. That is what we are investigating.
There is some potential that the changes made have run into another bug related to the Cvars used within the game to manage settings. You can try (after doing the above) Doing a full reset of the client and those cvars as follows. (Make sure to back up your ui profiles and export them and move them to a safe location on your system. (also copy any saved macro files out for backup)
This will return everything to default condition.
First log into the game client and onto the affected character.
Type the following into chat one at a time in this order:
/console cvar_default
/console synchronizeConfig 0
/console synchronizeSettings 0
Now logout of the game, closing it completely.
Return the client to default condition:
If you have any addon managers installed. They are fine programs but they have the tendency to prevent our troubleshooting steps from working. Please uninstall them and leave them off your system until we have solved the problem.
Once that is confirmed, we need to delete the temporary game files to attempt to eliminate any corrupt data that might be affecting the client or characters. Your game will rebuild them when you next login but this will remove all installed addons. Please do not reinstall any addons until we know the issue is resolved: https://battle.net/support/article/7549
Finally, let’s reset the in game user options:
- Click the blue bnet icon on the bnet app.
- Choose settings, then game settings.
- Click the reset in game user options button under the correct game listing.
- Confirm the changes and close the window.
Log back in and re-enable the server side syncs:
/console synchronizeConfig 1
/console synchronizeSettings 1
Hopefully that helps but if not, go ahead and reply back to this thread and then monitor it. If/when we get any additional information we will post it here.