[Main Thread] Crashes on launch after maintenance Jan 24th

Thank you for the updates, Jambrix. I would love to have access to new drivers/graphics but if a fix can’t be done for the minimum 10.15 OS version specified in game specs, do we have recourse like a refund for the game or the 6mos. of game time I bought…?

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Thanks for the update, but Just a reminder of Blizzard’s Mac system requirements stated on World of Warcraft purchase page:

Minimum Requirements
Operating System macOS® 10.15
Processor 4 Cores, 2.9 GHz processor (6th Generation Intel® Core™ Skylake or Apple® M1)
Video Metal® capable 3 GB GPU (AMD™ GCN 4th gen or Apple® M1)
Memory 8 GB RAM
Storage Solid State Drive (SSD) 128GB available space
Internet Broadband internet connection
Input Keyboard and mouse required
Resolution 1280x720 minimum display resolution

Recommended Specifications
Operating System macOS® 12 (latest version)
Processor 8 Cores, 3.6 GHz processor (9th Generation Intel® Core™ Coffee Lake or Apple® M1 Max)
Video Metal® capable 8 GB GPU (AMD™ RDNA™ or Apple® M1 Max)
Memory 16 GB RAM
Storage Solid State Drive (SSD) 128GB available space
Internet Broadband internet connection
Input Multi-button mouse with scroll wheel
Resolution 1280x720 minimum display resolution

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Theres a lot of users who have MACS older than 2015, and Monterey and Ventura are not supported on the older hardware.

We right now we are pissed there’s no solution or communication on a fix for a game we paid $70+ for and also $15 a month and also the time invested, along with losing in game interaction with our friends.

This is very bad on Blizz’s part to have a Patch not be playable without more communication. IF the patch will not work on Older than 2014 Macs, would we get a refund the cost of buying the expansion along with the Subscription fees players have spent so far?

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The germans have gotten some blue posts…

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Can you send link?

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Any response from Blizzard???

The only to actually create urgency for this issue is to cancel

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^ Everyone should cancel subs… Already have.

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So frustrating. I’ll bet they don’t have any older machines much less older machines with older OSs to test on. They’re probably flying blind.

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I have updated my iMac to 11.7.3, can’t go beyond that and right now I cannot afford a $1800 mac for a game. That’s the price for a 2020 iMac. A refurbished 2018 is around $350 but I know for experience that in 2 years it’ll be old and Blizzard might come with a new update that will require faster and more potent computers. What’s really frustrating is that 2 days ago I was able to play without problems.

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basically what we know already. Yadayadayada “We are aware and looking into this, upgrade to Monterey or Ventura if possible”

But the EU-Support seems to be more active, they got a couple of blue posts, spanish speaking one as well.

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Really hoping for a fix soon! Just adding another voice to let them know there are lots of us waiting. :slight_smile:

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really hoping to play this game i pay for soon… one more in the q

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The cause has been identified and now it’s just a matter of convincing live ops a fix that’s mac specific is important enough to do a straight to live rush. (they only put a rush on new builds for most serious of issues, otherwise they usually stage/test fix on ptr first then sync it to live after a couple days)

So basically, you’re about to see just how important mac only issue is.

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I’m a forum noob. Do you work for blizzard? How do you know they found the cause?

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Tell 'em if they take a few days they owe us an extra vault, free game time, etc etc. A few days could be the next reset! That’s too long.

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Sooo this is what I got from BlizzardCS on the issue with MacOS logging issue:

Greetings,

Thank you for your patience while we looked into your issue for you during this longer than normal wait time. Due to multiple product launches in short succession, we have a higher than normal ticket queue. We’re working as hard as we can to get this under control now. In an effort to get the majority of players assistance as quickly as possible, we wanted to send you an automated message which may help with this lockup/crash issue to prevent you from waiting too long to reach an agent. This is being sent due to the category that you submitted your ticket under, but if it does not describe your issue, please reopen the ticket with new copies of the files requested in the second half of the reply.

Before talking about troubleshooting, please note that if your contact is about Call of Duty products, Blizzard customer support is unable to assist with this type of contact. We can help handle payments, Battle.net account issues, and any errors with installation and patching, but that’s the extent of the help we can provide. Once the game data is installed on your PC, anything with the game client such as crashing needs to go to Activision for support. The reason for this is that it’s their game, and they’ll be the most familiar with known bugs and what sorts of things might cause this problem for you. If you suspect the problem is due to a bad installation, you can attempt to repair or reinstall the game, but beyond that please use the link below to contact Activision for help.

For issues with the battle.net application failing to launch, locking up and becoming unresponsive, or crashing, we usually find that a few specific things cause the vast majority of problems. Usually this is going to be caused by an out of date program (drivers, an operating system, or security), a conflicting program, or an issue with the application being corrupted. Our best tips for fixing this are listed at the article below. If the first set of steps don’t fix you up, click the expandable “carrot menu” for more advanced troubleshooting.

This should help you resolve the problem, but if not, we’ll need some more information to help you identify the problem. Please create a new copy of your system files. PLEASE NOTE: our system automatically deletes files over a certain age, so including fresh files is critical to having the issue resolved as soon as possible.

If you attach these to your ticket and reply with the exact error code you currently receive (if any), we can look for more options. We appreciate you once more for bearing with us during this launch. Should you need more help with this error, please don’t hesitate to reopen this ticket and someone will assist you as soon as humanly possible.

Links would probably work…if I was on a PC. So now I guess we keep paying to wait. (sorry, no Blizzard links were allowed to make this post)

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I got this as a reply to my ticket :

I’m one of the specialist technical support Game Masters at Blizzard. Thanks for getting in touch and letting us know about the crash.

I can understand that this is frustrating. I’ve looked into this for you and the issue you encounter is a bug, that is already being looked into by our developers.

Some players say it helps updating the Mac OS to Monterey (12.0) so you may want to try this.

If you rather not update your operating system, we can only ask you to be patient.

I hope these steps resolve the issue for you and I wish you a great day.

Should you have any other questions or concerns, please do not hesitate to contact us again.

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Same Issue here. I followed ALL Trouble Shooting Steps provided by Blizzard. Nothing…
IMAC (Retina 5K, 27Inch)
Processor: 4GHz Quad-Core INTEL CORE i7
Memory: 32GB 1600MHz DD3
Graphics: AMD Radeon R9 M290x 2GB.
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