I purchased the enhanced boost and am unable to use it on existing characters. I attempted to get support in game by opening a performance issue support ticket and they referred me to this forum.
I have both a level 60 boost and a recent purchase of a level 70 enhanced boost. I can use neither of these boosts on my level 50 characters: A dwarven hunter by the name of Liverspots on Shandris Realm is the one I want to use the level 70 boost on and a Tauren Druid by the name of Buldinar on Area 52 Realm is who I’d like to use the level 60 boost on.
I spend a lot of money on your guys games for many years now. It would be nice if you would resolve this issue.
How long ago did you purchase the level 70 boost? While usually the payment goes through quickly it could still be processing for up to 24hrs. Your transaction history page will show the transaction as complete if you are good to use the token. If it’s still processing you’ll need to wait for it to finish.
I’m not sure what ticket path you used, but you will want Purchase Failure. After the payment has fully processed and says complete and you still aren’t able to use it, use the following path to submit a ticket.
https://us.battle.net/support/en/help/contact/1995/ticket
What levels are the characters you are wanting to boost?
Hi i tried using my brand new boost from the heroic expansion on an existing character but it keeps kicking me out to the new character creation screen. I then created said character and leveled up a bit but nothing in mail. Then I exited game. Went back in game and it takes me to a character creation screen again. I am currently making another character and we will see. It’s done this multiple times. Help Blizz!!