I called and talked to tech support and they told me that is a hand off from over sea cabling to US and nothing they can do about it. It’s funny as I play other online games in the US and I don’t have any problems with latency or disconnecting, I even play Diablo III among some of the games, just wow I get disconnections. I guess I will let my wow token end and not buy another because I can’t play game with being disconnected 10-15 times an hour.