He clearly meant confusing fantasy with reality.
Even as someone who loves to RP a villain in the suggestion box, people who can’t differentiate between factions and their allegiances within whatever actual hierarchy might exist at Blizzard are… well, concerning at least.
Someone mentioned it in another thread but…
It really does feel like there’s a sort of maliciousness that transcends normality and into a sort of cartoonish, almost RPish mindset but it seems to also reside in the real world as it works and develops the game.
Lots of game changes feel like a sort of Dev vs. Player PvP.
I’m not trying to say everyone at Blizzard is unprofessional, but the handful who do embrace this mindset as actual employees (and not as RPing customers) really do ruin fan perception for the rest of them.