Issues ignored by support bots

YOU are saying that there’s a connection problem. I never said there was. I said that I have been experiencing bad lag and have done everything on my end to rectify the situation. Instead of having that acknowledged I had the same advice repeated to me while being told that it’s on my end only.
I apologize if this all sounds like a rant to you but it’s not. Though done through frustration I am trying to find a way to figure out what to do when everything that has been suggested and that I could think of has been done and the problem persist. I’m kind of feeling like I’ve been pushed between a rick and a hard place while being told that it’s all my fault.
I looked into the vocabulary of this description and found “No, lagging and connection problems are not the same thing in Blizzard forums, although they can be related. Lag refers to slow game performance, while connection problems are issues with the internet connection itself.”. I now consider this topic to be over