as far as i know tickets are not automatic responses: there’s templates that are copy pasted, sure, but that’s the same for almost any customer service done electronically
“here’s some documentation about your issue, try these, contact us again if it doesn’t work, etc” trust me we do a lot of the same in our workplace
out of curiosity what was your issue? depending on the issue a GM may not be able to assist any further
doing this is a surefire way to get in trouble for harassing customer support staff: if they can’t help further, they can’t help further and you’re just cluttering the ticket queue
again depending on the issue in question here