If your game is crashing, read this:

Support Technical Support
1

If I can save anyone from the pain and torture I just went through, please read this.

I spent over a month troubleshooting my ASUS ROG gaming laptop tearing apart settings, reinstalling Windows, swapping cables, running stress tests, checking Event Viewer, downclocking RAM, disabling turbo, even re-pasting my CPU. I went down every rabbit hole thinking my system was unstable: bad drivers, overheating, bad power supply, faulty memory, you name it.

Nothing fixed it. The crashes kept happening. Random freezes, lock-ups, buzzing sound, full system hang. Every time I thought I’d nailed the culprit, it came back. It was maddening.

Then, after exhausting literally everything else, I finally noticed a pattern. The problem only happened when my laptop was sitting on my “Razor” cooling pad. Take it off? No crashes. Put it back on? Instant instability.

At first I thought, “Okay, maybe the fan is jostling something, or airflow is weird.” But then I opened it up and discovered the real culprit: magnets. The cooling pad has magnets embedded in it. Magnets. Directly under my laptop’s motherboard.

Why, why, why !? would they even put magnets in a cooling pad meant to sit under electronics? What ignorant engineer decided that this was a good idea!?

That was it the whole time. Not my GPU, not my BIOS, not my RAM. Just a couple of hidden magnets in a cheap (wouldn’t call like close to $200.00 cooling pad cheap…) accessory interfering with the system.

So, if you’re having weird, impossible-to-diagnose crashes and nothing adds up, check your accessories. Make sure some genius didn’t hide magnets under the very thing meant to “protect” your gear. I wish I was joking — but I just lost a month of my life to this nonsense.

1 Like
2

Sounds like something you should take up with Razer to get sorted. Tell them the device is not fit for purpose, if in Australia you should be able to get refund of the money paid for it if purchased recently, even if purchased a while ago, then still try taking it back to place of purchase.

3

When you move the laptop off of the cooling pad you unplug it? If you are unplugging it it is more likely that the USB port that is powering your cooler is drawing beyond what the USB port you have it plugged into is capable of delivering the magnet that you would need to actually affect a laptop other than putting it into sleep mode because it affected the hall effect effects switch would be a strong electromagnet not something you can create with a permanent magnet in a fan. The Gauss rating on the fans in a razor laptop cooler or between 250 to 500. the Gauss rating you would need to actually affect your laptop without it physically touching the components is about 2,000 . To put it in perspective 200 to 250 Gauss is roughly a refrigerator magnet. 2000 Gauss is a neodymium magnet. so it is more likely that the laptop cooler is just drawing too much amperage from the USB port

2 Likes
4

because that is how the electric motors works, with magnets and spiral coils. if you dont want magnets, then get a combustion motor

3 Likes
5

So took the fan apart, and those magnets were neodydmium. They were 1/2 inch across, 3/16 thick.

6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.