I need to report a hack

Someone remind me. What was the email again so I can send all supporting evidence to?

Thanks.

hacks@blizzard.com

That’s the one you’re looking for :wink:

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It’s a tough one to remember… :wink:

hacks@blizzard.com

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Thanks. I knew it was something simple :wink:

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I wish someone could give me some encouragement to start reporting things again to hacks@blizzard.com.

Just my hot take experience:

I tried sending info into that email across a span of many months back when I was playing Overwatch for thousands of hours. Nothing visible happened. I remember reporting dozens of paid cheat discords with thousands of users in them, and they’d never get DMCA’d or closed out by Discord. Reported both to discord support (FYI, cheat sales discords are explicitly against Discord TOS, so they’re supposed to be banned by them) and to that blizzard hacks email. I’d also report all their advertisement URLs and crosslinking so they could all be DMCA’d in one shot… which never happened.

I wish there was a way to know if someone legitimately saw the email, because it feels like it’s piping to dev/null. I quit PvP in all ABK titles due to not feeling any effort into reporting ever did anything, and not seeing a downtick in bad actors after doing so.

Just to be clear, only Discord can take action on their own servers. There’s no point in sending that sort of issue to Blizzard as they have no say in what Discord does. I’m glad that you reported it to Discord too though and if those channels are still around, then following up with Discord would be the correct action.

As for reporting things in WoW, the preferred method is actually in-game and not via e-mail. When reported in-game, if action is taken, then you usually get an in-game mail advising you that your report lead to an account action.

As for the hacks email, it’s a one-way street with those. And yes, it does require a bit of faith knowing that they’re looking at them. After all, if they weren’t looking at those emails, they’d simply shut down that email address and you’d get a bounce-back that it wasn’t valid.

I hope that helps!

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It’s actually explicitly against Discord TOS to run cheat sales discords on their platform. I’d report to Blizzard as well, since Discord support is potato, thinking maybe they’d listen to corporate entity Blizzard instead. But, alas.

Sending info like that to Blizzard is so ABK can send official notices in, since end user complaints are often trash binned or put in purgatory, for discord support. It’s also not just Discord, but also certain cheat forums, that I’d report to hacks@blizzard.com as well, to provide evidence of them referencing each other and being of the same entity, so a DMCA can be successful.

It is just a notice now (similar to the ticket response type) instead of the email that was being sent. Link for reference.

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Additionally, of the few Discords of cheat sales that do get taken down, they all come back immediately. Discord has a lackof proper detection of “cloned backup servers” and alt accounts of people breaking their TOS (they literally come back with same pfp and discord name… running a discord with 1:1 same channel text and layout), so I’m hoping ABK can pressure Discord to clean up their act on actioning and maintaining action on these.

This is affecting all ABK titles, not just WoW.

You need to follow up with Discord. They are not ABK. ABK has no control over how another company is run.

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I tried that, unfortunately like I said earlier, they’re potato to the point I started emailing Blizzard as well, despite these being against Discord EULA explicitly. Blizzard can send in official DMCA notices that cannot be ignored, there’s a separate ticketing system that discord has just for corporate entities doing such.

Additionally, it’s not just discord material I’m reporting, as I said earlier. It’s a whole package of multiple sites/URLs selling the same cheat product, as well as linking their payment processing page for said cheats, that’s being sent to hacks@blizzard.com . Now that last part is something ABK legal has to deal with.


Actually. now I have a pertinent question:
Do reports from all email addresses work, or does it need a battle.net account tied to it?

Any email address will do , it does not need to be associated with a Battle.net account.

I’m not aware of any restrictions in place for emailing Hacks. It should be any email address that can be used.

As for Discord, I can’t speak for any legal steps that may or may not be taken. Generally speaking, it is a bit more complicated. For any illicit activity that goes against Discord’s policies, it really is best to continue to report it to them as they are in the best position to address it.

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