I have never, in my whole life, been so disrespected my whole life as I am being now

Support Customer Support
1

I just want to PAY BLIZZARD AND THEY ARE NOT LETTING ME! I have never EVER encountered such disregard for someone who wants to use their service. This is so infuriating.

After 2 days of NO HELPING AT ALL, I’m literally getting ghosted and still can’t subscribe to the game!

Lúcia Estela
Can’t add payment method to the bnet account.
Mastercard won’t work, Visa neither. Tried 4 different cards and none of them work.

All payment details are typed correctly.
Payment method has enough founds.
Tried cleaning cache and cookies and changing browser, didn’t work.
Payment method is on the same country my bnet is at.
2 days ago
This ticket has been marked as Answered.
2 days ago
Raeralcal
Greetings Lúcia! This is Game Master Raeralcal, I’m the one assisting you today!

I’ve been investigating your account and verifying our system logs to see why that new card isn’t sticking. It looks like a few digital obstacles might be getting in the way of your next adventure, but I’ve got a solid roadmap to get you back in the action!

To get things moving, let’s try these steps to refresh your account’s “memory”:

1- Refresh your Profile: Try deleting your stored physical address and shipping profile in your Blizzard Account Management settings. Sometimes, clearing the old info makes room for the new!

2- Security Toggle: Briefly remove your Authenticator and trigger a password reset. This forces the account to sync up fresh with our billing servers.

3- Browser Tweaks: Try using an Incognito/Private window and ensure Third-Party Cookies are allowed. This often bypasses pesky cache issues.

4- The Checkout Secret: Instead of adding the card in your profile settings, go straight to the product you want in the Blizzard Shop. At checkout, select “Use a different payment method,” enter the info there, and check the box “Save this payment method for later.” This is often the smoothest way to bypass errors!

5- Try the App: If the website is still being shy, try making the purchase directly through the Battle.net Desktop App, as it uses its own dedicated browser.

If those steps don’t do the trick, you can always use PayPal or redeem a Blizzard Gift Card to add balance to your account. While I can’t manually enter the card details for you due to security, I’m confident one of these paths will work!

If you ever need anything else at any time, feel free to contact us, as we are always here to assist you!

Best regards.
GM Raeralcal.
Blizzard Entertainment.
1 day ago
Lúcia Estela
None of these “fixes” worked.

Do i need to beg for the ability to spend my money on this company??? For real?
1 day ago
This ticket was marked as Need More Info. Please provide the requested information.
1 day ago
Aleoranth
Greetings, Lúcia

This is Game Master Aleoranth, and I appreciate you reaching out to us again. I understand that the previous suggestions did not resolve the issue, and I can certainly sense how frustrating it is to encounter these obstacles when you are simply trying to interact with our services.

I want to personally apologize for the difficulty you have experienced so far. It is never our intention for the process to feel like a struggle, and I truly value your time and your desire to support us. We are here to walk through this with you until we find a solution.

To help us take a closer look at what might be happening on our end, could you please provide a screenshot of the specific error message you are seeing. Having a visual of the exact error will be a huge help for us to identify the root cause and provide you with more effective assistance.
I know this is an extra step to take, and I truly appreciate your patience and the opportunity to make this right for you.

If there is anything else you would like us to review, or if you have any other questions, please feel free to contact us again. We will always be happy to help.

Best wishes,
GM Aleoranth
1 day ago
Lúcia Estela
Of course.

Here it goes.

It does the same. Either on the app, chrome, edge or opera. Either if I put my card info on checkout or if I try add a payment method on the account configuration. 3rd party cookies aren’t blocked either.
1 day ago
This ticket has been marked as Answered.
1 day ago
Bachghche
Hello Lúcia ✧
This is Game Master Bachghche, I’m here to assist you.

I understand that you cannot pay for the WoW subscription with your payment method due to an error.

I did a little research with the image you sent, and you can find the information about it here: https:/ /support.blizzard.com/help/article/000180094

I also noticed that your payment method for previous purchases was PayU, and there are some restrictions and limitations for using this method, which you can find here: https:/ /support.blizzard.com/help/article/000032241

If the problem still persists, please wait 24 hours and try with another payment method.

Hope all the information is clear. Take care, and if you have any other issue don’t worry to contact us.

Kind regards,
๑GM Bachghche๑
1 day ago
Lúcia Estela
Ok, that’s seriously offending. Please treat me with respect.

I did not use PayU as you SAW in the image attached. I’m trying to use a CREDIT CARD.

The not useful at all link you sent me says:

Error: Heads Up! Some Payment Methods Can’t Be Used for Subscription Payments
World of Warcraft recurring subscriptions can be paid with:

Credit Card (American Express*, MasterCard, Visa, Discover)
Debit Card
PayPal
*American Express cannot be used to pay in Australian dollars.

Battle.net Balance cannot be used to set up recurring subscriptions. If you want to use Balance, you can buy Game Time.

I’m trying to use a Masrtercard. I also tryed with Visa same error, wich is in you PLATFORM.

Please, I am TRYING TO GIVE YOUR COMPANY MONEY, CAN YOU FIX MY PROBLEM?
1 day ago
This ticket has been marked as Answered.
1 day ago
Laenielalith
Hello Lúcia,

I hope you’re doing well! I’m Game Master Laenielalith, but you can just call me Laeniel. I’m here to help you with your query today, so let’s jump right in!

First off, I want to sincerely apologize for any inconvenience you’ve experienced so far. I took a look at your account, and it doesn’t show any ongoing issues on our end. If you could give it about 24 hours and then try again, that would be great. If the problem still persists after that and you still can’t add your payment method, just let me know, and I’ll be happy to escalate it for you.

Thank you so much for your patience and understanding! If you have any other questions or concerns, don’t hesitate to reach out anytime. I’m here for you!

Warm regards,
GM Laenielalith
Blizzard Entertainment
1 day ago
Lúcia Estela
I don’t want to have to wait 24h!!!
You are just expecting for the problem to fix itself, that’s giving NO SUPPORT.

I understand that you don’t have all the answers but I want my problem fixed so I can play the game! I don’t have much time to play lately, so I was really excited to play the new expansion, but I can’t, because blizzard seemly don’t want my money.

And when I open a ticket to ask for help, the answers I have is either stupid “do this dummy” or WAIT 24H SO I MIGHT ESCALATE IT? NO! I contacted you 15h ago, and it’s still not fixed itself, there’s no reason to think that it will on the next 24h.

Am I asking too much? Am I seriously being a jerk? Because ALL I WANT IS TO GIVE YOU MY STUPID MONEY.

You really think this lowly of your costumers, to the point that they can’t even PAY for your service??? And all you can do is ask me to wait for it magically fix itself?

No, if you can escalate, escalate it now. Please, I am literally not asking anything but the ability to give you my money.

Blizzard is but a vague echo of what it was in the past. I had great opinion of it’s costumer service, because back in the day it always helped me. Now I’m here having to BEG for a stupid credit card to be attached to my account. This is so infuriating, so frustrating, so disappointing.
1 day ago
This ticket has been marked as Answered.
1 day ago
Dyangmos
Greetings Lúcia !
The Game Master Dyangmos was the chosen one to assist your case.

My lady, first of all, I would like to know we are not insulting your intelligence. All the troubleshooting provided by each one of my colleagues actually works in regular situations. However, waiting 24 hours is also part of the solution.

I’m telling you this because I noticed that you recently updated the name and last name of your Bnet account. This change, although is quick to see on the account, may take a few hours to be correctly updated on our system. That’s why they mentioned to wait 1 more day.

Finally, there are some tips that might help you with adding your Card as payment method:

  • Firstly, check with your bank that the Card is enabled for online purchases.
  • Do not use the auto-filler on your browser because sometimes they put wrong numbers.
  • Make sure that the payment Method you are about to add has the same name and last name as your Bnet account. The mismatch of it may provoke similar errors.
  • Finally, you can try using your phone if any browser shows the same result.

I really hope all these steps were helpful for you
Have a nice weekend and I really hope you can soon add your Card as Payment Method
GM Dyangmos
5 hours ago
Lúcia Estela
It has been 24h and still the problem persists. I got a transaction of R$6.00, followed by immediate refund, however the card wasn’t registered on the account and the subscription wasn’t activated either.
5 hours ago
Lúcia Estela
This is more than enough proof that the card is working and the problem is with your platform.
5 hours ago
This ticket has been marked as Answered.
5 hours ago
Tyeostyria
Hi Lúcia! (≧▽≦)/

Game Master Tyeostyria here ᕙ(`▿´)ᕗ, I understand that you cannot add your payment method to the Battle.net shop, I know how important this must be for you, It will be a pleasure to assist you.

After investigating your case, my recommendation as a Game Master is that please review the following link where you will find the payment methods accepted by the platform:

https:/ /us.support.blizzard.com/en/help/article/43720

If you can’t find yours, I suggest trying with another one.

We are working to give you the best customer service experience. Thank you for your understanding, also if you have any other questions, please do not hesitate to contact us. Never forget how important you are, I wish you a beautiful day!

Best regards,
GM Tyeostyria. ᕙ(`▿´)ᕗ
4 hours ago
Lúcia Estela
THIS HAS ALREADY BEEN SUGGESTED AND DIDN’T WORK!

SRSLY???

“We are working to give you the best customer service experience.”

NO, YOU ARE NOT.
26 minutes ago
Lúcia Estela
I have never been so disrespected my entire life. This is infuriating,

2

If there is a bug, why are you ticketing a GM? They don’t fix bugs.

You submit a bug report ticket and wait.

You attitude towards the GM’s isn’t painting you in a shining light either. Wow.

The ticket is marked as answered because it was.

it could be an issue with the merchant vendor (it’s a 3rd party) too.

You seem to think Blizzard is deliberately making life difficult for you?

Have you tried a different browser?

Do you have security software running? (if so, temporarily disable it and try again).

15 Likes
3

Firstly I don’t believe that blizzard would intentionally do that to you. Now onto your issue, if there is a problem preventing you from making payments then it could any number of things not allowing it to proceed. Have you followed the instructions they gave to the letter, missing a step will NOT help.

The problem could also actually stem from your bank not appearing to approve the transaction. Have you checked your transaction history in account management to see what’s happening?

Maybe a blue will come in soon and give some information on what may be happening here.

4 Likes
5

Just a sincere heads up - please stop this nonsense. All you’re going to attract is getting your post flagged as trolling. We get the frustration, but being cute with word plays isn’t going to help you at all.

Also note, this is a player help player forum. Those who reply are using their time to offer suggestions. We are not paid employees. A little gratitude goes a long way.

Not sure if we have any forum SFA’s (moderators) on duty currently, but hopefully one might be around soon and get things going for you.

15 Likes
6

I’m always amazes that GMs manage to keep their cool.

I don’t think I’d do as well.

If you’ve encountered a bug, post here:

Note: GM’s cannot fix bugs. Only devs do that.

Edit: Maybe try a different payment method. And good luck.

12 Likes
7

You mentioned here that you use virtual cards? Is it a prepaid card? You can’t connect a pre paid card for an ongoing subscription. SO if its a prepaid credit card thats likely why its approving then rejecting.

Sometimes youl get posts where its worked but in general they arnt designed for ongoing purchases like that

2 Likes
8

This is not a game bug, tho.

It’s not a prepaid credit card, I use the same bank for the last year or so to subscribe and it has always worked. And the bank isn’t rejecting either.

9

Hmm if your bank has checked the back end system and its not rejecting due to a block of some sort, sometimes its like a shadow block for repeated errors usually from connection timeouts from the website to bank processing systems. (Ex bank employee here =) ) If its that sort of block usually a cache clear and giving it 24hrs before trying again will help.

Looking at the error message you linked ( 000180094) it looks like its connected to corrupt game files so needs a complete fresh wow install. That seems like alot more than is needed when you are having issues on multiple platforms. I know you said you tried the app, but have you tried logging into a web browser on your phone using a different network to everything else? If you have are you getting the same errors?

2 Likes
10

If it’s corrupt game files maybe try this:

https://us.support.blizzard.com/en/help/article/7655
2 Likes
11

Tried, didn’t worked,

This error code doesn’t appear. It just says “An error has occurred”. It makes NO SENSE being corrupt game. My game isn’t even open. And it happens on phone too.

Just tried using my phone disconnected from wi-fi. Same error.

12

When I asked about transaction history I asked did you check blizzard website account management to confirm it was going through? Also did you check your bank transactions to make sure it’s going through. It could be you bank might actually be flagging it as a dodgy transaction.

And to address one thing, I’m a customer just like you taking time out of my weekend to possibly help you, please drop the attitude it just doesn’t help any one.

4 Likes