Waving off 100s of users? I’ve seen a handful but not 100s and the chief issue is most of it is incoherent/non useful reporting. This makes for no conclusive test that either I or QA can reproduce these issues, and believe me I’ve tested 9.1.5 a bunch with both intel and M1. Performance of 9.1.5 remains unchanged from 9.1.0 in my testing.
I just find same issues that were already there before, which include
- 9.0.5 performance regressions (Reduced framerate on M1 Mac after 9.0.5 - #81 by Omegal-whisperwind)
- graphics glitches with compute shaders that causes bright/incorrect highlighting around the effect, distorting it.
- occasional graphics issues with water/fog effects that make them appear red/emerald nightmare like (Red/Pink water in Ardenweald - #31 by Omegal-whisperwind)
- ardenweald performance being particularly expensive do to over use of particle and compute shaders
- Tarragrue performance is pretty awful during his mists attack.
I know it’s really not helpful at all when blizzard nukes settings/changes them either, without asking users. I’ve given feedback on issue suggesting that it should ASK “hey we’ve made changes and recommend updating default settings, do you wish to do so now?” and let user say no. Or at very least when they update config.wtf with new graphics settings. archive config.old first. That truly does make it difficult to know if we’re testing apples to apples or apples to oranges.
Also, conditions of experience may also be different too even if user thinks they’ve matched their previous settings. maybe there were 5 people in korthia and now there are 20 near them because new patch type deal, etc). The details of test conditions matter
Have never said “it’s solved move on” or tried to sweep under rug. I literally text with members of engineering team daily about all issues I or users on forums find. half the bugs in metal engine are found and reported by me directly. I should be in game credits at this point.
So yes, people should continue to report performance issues but do so with more than just “it’s worse now”
Where? What is every single setting, hardware configuration, addons, what character, etc. You can’t just go “it’s worse”
Do you go to doctor and just go “I’m sick, fix me” and when they go “well what’s wrong with you” you reply “I just feel worse than before, that’s all, fix me.”
I know users are filled with outrage and some of posts have been winded rants or angry posts of little information other than “me too” or “fix this” or “still not yet” and none of it is helpful is what I’m getting at, not when it’s posted like that.
I encourage users to post their issues, but understand that mac support is limited and users are basically our man source of QA and even then, if an issue can’t be reproduced quickly with limited effort, it might not even get looked at half the time over a half a dozen other issues at any given time that are just always going to be higher priority than the minority of mac users. Users should be mad about that too and voice for change there, I really hope the apple silicon improves so much that users are brought back to the mac and companies like blizzard reinvest again, like they used to.
I also still encourage users to be outraged that the .0.5 issues have been almost entirely ignored as well. That one actually does baffle me considering it is also a windows issue. They have been around inexcusably long and wouldn’t be surprised if that’s some of current reports too. Remember, 9.1.5 enabled massive speedup to things like conductor. You know what craps on fps? the conductor. People in 9.1 might have had less flows running and now have more. So you can see how an old issue in that example alone could make it feel like a 9.1.5 issue.
So again, every detail matters.
Also recognize that many developers at blizzard do care about mac and recent reduction of quality on mac side is not unnoticed by them as well. I literally know of employs who’ve begged their project managers for time to improve things and been denied because at higher levels of blizzard they have shifted mac support to dead bottom of priorities. When you speak up about this though, don’t attack forum blue posters or call devs idiots for executive problems.
So TL/DR
- If you’re outraged or catch yourself making a post that isn’t constructive, take a breath and go “this isn’t helping me or my fellow users”
- Don’t attack the messenger because the message sucks. I get attacked a lot for speaking truths, so do the forum blues.
- Better reporting
- a. Report very specifically hardware (memory, gpu, cpu, mac model)
- b. Report settings. Graphics and advanced graphic tabs in complete detail. Try to recall whether any of these changed since update.
- c. report addons on or off
- d. Report areas tested, player density. Relative notes to performance expectation of same area previously and if player density of that area was similar or less before. As well as on which character. It’s been case before issues may only affect a certain class or ability so if that information isn’t known, it’s possible to test everything else and not see issue.