Honest Maintenance Schedules

I know where they can get 20 or so squirrels cheap to replace those worn out hamsters that are currently doing the programing

Here are some tips for servers:
Being a server at a restaurant is hard.

The best servers are master multi-taskers, schmoozer extraordinaires and part mind-readers. Plus, your on-the-job performance can have a huge effect on a restaurant’s bottom-line and your tips.

While much of a server’s personality is already ingrained, other aspects of service (like how well they know the menu, wine pairings and how they interact with customers) can be learned.

I’d certainly feel better if they said it would take a day only to have it up sooner. Anyone answering “no” to that question is… well… something.

I also have 35+ years experience as a software engineer, with the last 20 working on large scale enterprise systems. If you are updating a 20-year-old environment that has been maintained well… and despite what people in this forum think, this environment has been maintained and improved constantly… in that case system upgrades should certainly be to the point of “crystal ball.” This maintenance plan should have gone through at least 2 other levels of staging and testing before this morning’s maintenance. Basically somebody dropped the ball, or somebody decided to push something at the last minute while circumventing ordinary processes.

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On the other side of the greener grass, how much would we REALLY be paying if we compare it to other hobbies?

I also do model kits, One a week costs me about $50 including the kit and supplies.
I also offroad in my 1991 Bronco. I have a 30 gallon tank Ill burn though in a weekend. Do the math. Camping? Yea small fortune for 2 days.

Im ok with losing an ENTIRE day every month for the amount we pay

I dont know why they don’t shut down the servers at like 2 am instead and get this crap done so we can play on Tuesdays. This is BS

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Dear Blizzard,
“You don’t get to hide.”
“Time by itself heals nothing”
“Get back in the Fight”

They’ll take away his colored text if he doesn’t comply and its very, very important to him.

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It’s coming back to life people, i can see servers offline rn.

Time is MY most precious resource, as it is often not widely available to me. So I plan. This feels expensive to me.

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Honestly. Yes. I would rather you tell me the server is down all day and if it comes back up sooner then super duper. But adding an hour and extending is kinda pointless.

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Plan for the unexpected. Plan for something to go wrong and say servers will be down for the longer time frame. Going this route is 1000% better than 3 extensions and jerking your customers along all day long.

What do you think plumbers, electricians, auto mechanics, and really everyone else who needs to estimate the time it will take to complete tasks does? They all over-estimate to account for things going wrong or unexpected things coming up.

please don’t group experienced software developers in with you or the lot at blizzard. There should be little to no downtime for the small player base this game has and the hardware all this stuff should run off with the money they make

Meanwhile Outlaw Rogues are forever wondering if today is the day that one of their million bugs is fixed.

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How about a realistic timeline, theyve been doing this for 25 years too, and its 25 years of the same thing. I guess its our fault for thinking overwise

That’s exactly what that means. I know this triggers the apologists but most companies have dev, staging, pre prod and prod servers and codemovement between them has rigorous quality checks.

Of course much of that has eroded in the face of tech layoffs in the past 2 years but there’s a large number of people who not only seem to be ok with poor service but actually enjoy it so much they defend it thousands of times online :slight_smile:

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I don’t like the Maint either! Nobody does. I don’t like that they keep posting 2 hours then extending it. That sucks.

That post is about the Maint time window - because I think people in the US tend to forget that our Region includes our friends in Australia, New Zealand and the Oceanic/SEA region.

Middle of the night US time is their prime time evening raiding. The Tues morning/afternoon is a compromise to impact the fewest during prime time.

Explaining that to folks who think that this is for the US only, is not “justifying extended Maint”. It is “defending or justifying” the window they have selected time wise.

Not that it makes it better for those inconvenienced, but that is why they do it.

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why you putting that on the players instead of the team doing the maintenance that should be the ones recognizing those patterns lol? The brainrot from yall apologists is wild.

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100% say its 8 hours, so we can be like thanks for doing it in 6

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Yes. 100%. I would VASTLY prefer if they said something like:

“We predict maintenance will last until 6pm PST. If updates go smoother than anticipated, servers may be up sooner. Please see our live update schedule at worldofwarcraft.com/maintenance for up-to-the-minute status of servers.”

That page could also have information about problems that arise during the update:
“We identified an issue with realm stability related to our implementation of X feature, and need additional time to resolve that issue.”

There is absolutely NOTHING wrong with transparency.

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Yes there is and as a 39 year software developer, you should already know this. I am a senior sysadmin, we do maintenance windows all the time on a variety of different systems. We have test/Dev environments for EVERYTHING and we run everything on test(PTR???) first. Once we know it is good to go, and know what probvlems we face and resolve, the production maintenance windows are much smaller.

Please stop SIMPING for a multi billion dollar company. This is unacceptable and if my maintenance windows looked like this, I would have been fired a long time ago.

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