High World MS - but not always

Support Technical Support
1

I’ve had some issues since Thursday (small hotfix 25JUL). Game starts fine, but then World ms goes up >4000ms sometimes. Not always, just sometimes. It is making the game very unresponsive.

I ran WinMTR with the following results:

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.1.1 0 247 247 0 0 0 0
192.168.0.1 98 50 1 1 1 1 1
No response from host 100 49 0 0 0 0 0
192.168.233.82 0 247 247 9 14 39 13
192.168.15.1 0 247 247 9 15 42 17
94.142.103.97 0 247 247 12 17 40 17
94.142.116.85 0 247 247 120 126 143 130
5.53.7.101 0 247 247 136 141 161 143
81.173.106.21 0 247 247 141 150 213 149
ae1-br01-eqdc2.as57976.net 15 156 133 176 182 230 199
et-0-0-2-br01-eqch2.as57976.net 15 156 133 0 185 403 184
137.221.65.132 2 223 220 0 266 4746 3299
et-0-0-31-pe01-swlv10.as57976.net 4 220 213 0 183 239 184
las-swlv10-ia-bons-02.as57976.net 7 196 183 175 180 198 186
137.221.105.2 7 195 183 174 179 201 184

The step at 137.221.65.132 looks like the issue. Anybody knows which server is 137.221.65.132 (looking at the internet, it says it is Blizzard in the Netherlands!) Seems that my packets are going all the way from south america to the Netherlands, then to the US West coast!.

Help pls

2

137.221.65.132 Is located in The US the IP address was registered by blizzard EU. Geo Location sites many times use the Office address of the company that registered it and not it’s physical location.

3

Was this winMTR taken when you were having a issue? If not run the game along with winMTR . winMTR should be run in 10 minute segments until you have the latency issues.

4

Thanks for your comment - it was taken when the issue was happening. I also noticed that this also starts happening when I change zones (for example, by hearthing).

5

I do not think the p[packet loss is actually real. The loss is not actually propagating past these hops if the 15 percent was real all the hops after it would also have a issue. However the connection does have a lot of Jitter.

wired or wireless?
A few things we can try

  1. Reset your user interface to make sure your files and addons are not corrupted.

  2. Reset your network devices to make sure your router hasn’t become flooded with data.

  3. Release and renew your IP and flush your DNS to resolve any network conflicts.

  4. Update your drivers and operating system to resolve any compatibility issues.

  5. If you’re using a wireless connection, optimize your internet connection to rule out a connection issue.

  6. Close all other applications to resolve software conflicts and free up resources.

If those do not work

  1. If you’re using a VPN, try removing it.

  2. Disable any proxies that may interfere with the login module.

  3. Run a security scan to remove any viruses or malware infections.

  4. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.

  5. Old firmware on your modem and router can cause issues with complex game connections. Visit the manufacturer’s website for instructions on how to apply firmware updates.

6

The issue is random.

For example, when it runs well, the readings from winMTR are:

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.1.1 0 226 226 0 0 2 0
192.168.0.1 98 46 1 4 4 4 4
No response from host 100 45 0 0 0 0 0
192.168.233.82 1 223 222 9 14 31 17
192.168.15.1 1 223 222 10 15 87 19
94.142.103.97 0 226 226 12 18 47 26
94.142.116.85 0 226 226 120 126 162 134
5.53.7.101 1 222 221 136 142 174 143
81.173.106.21 0 226 226 140 149 209 172
ae1-br01-eqdc2.as57976.net 15 142 121 177 185 249 185
et-0-0-2-br01-eqch2.as57976.net 10 166 151 177 185 276 194
137.221.65.132 1 222 221 177 188 209 207
et-0-0-31-pe01-swlv10.as57976.net 7 182 171 176 185 236 185
las-swlv10-ia-bons-02.as57976.net 5 190 181 175 180 199 179
137.221.105.2 7 182 171 175 179 197 184

However, sometimes it goes down the drain:

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.1.1 0 329 329 0 0 3 0
192.168.0.1 99 66 1 4 4 4 4
No response from host 100 65 0 0 0 0 0
192.168.233.82 1 326 325 9 14 70 14
192.168.15.1 1 326 325 10 15 87 15
94.142.103.97 0 329 329 12 18 47 19
94.142.116.85 0 329 329 120 126 162 125
5.53.7.101 1 326 325 136 142 200 150
81.173.106.21 0 329 329 140 149 221 148
ae1-br01-eqdc2.as57976.net 12 223 197 176 184 249 184
et-0-0-2-br01-eqch2.as57976.net 15 206 176 177 223 4056 369
137.221.65.132 2 297 293 177 266 4839 4839
et-0-0-31-pe01-swlv10.as57976.net 7 262 245 176 185 236 179
las-swlv10-ia-bons-02.as57976.net 6 274 260 175 180 199 178
137.221.105.2 10 237 215 175 179 198 180

The issue started after the JUL25 minipatch.

I realized other people from my country have the issue (Ability/Loot Lag on North American Servers Despite Normal Latency - see post from Dorimiel)

I reset my UI, run the “Scan and Repair”, reset the network, renewed IP, etc, etc. It is a very high speed connection, wired. No viruses or malware (I have Malwarebyte premium).

The funny thing is that I can type in guild chat!

Definitely an issue from Blizzard side!