High world latency

Support Technical Support
1

I thought I was affected by the level 3 node in Dallas, but today I ran WinMTR, it actually shows that the problem is a blizzard server.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 1 590 589 0 0 1 0
72.46.223.161 - 0 593 593 1 1 4 2
10.225.1.97 - 0 593 593 1 1 6 2
iah-edge-19.inet.qwest.net1 - 0 593 593 1 7 93 8
dax-brdr-01.inet.qwest.net1 - 0 593 593 7 13 53 8
63-235-42-30.dia.static.qwest.net1 - 100 119 1 0 8 8 8
No response from host - 100 119 0 0 0 0 0
BLIZZARD-EN.ear3.Dallas1.Level3.net1 - 0 593 593 8 9 38 9
ae1-br01-eqda6.as57976.net1 - 0 593 593 27 29 123 28
et-0-0-4-br01-eqch2.as57976.net1 - 0 592 592 27 41 1840 28
be1-pe02-eqch2.as57976.net1 - 7 466 434 27 27 29 28
chi-eqch2-ia-bons-04.as57976.net1 - 0 593 593 28 29 37 29
24.105.62.129 - 6 489 463 28 28 30 28
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

In the above report, I added a 1 after each net, because it didn’t allow to post with links.

Please help.

Thanks.

2

I have a brand new CPU and monitor Internet is great. I have done everything imagine to stop the high latency that occurs every once a while. It will run great for a while and then all of sudden start acting up.

3

Tonight, i used my phone as hotspot and actually completed heroic Uldir. Here is the WinMTR report.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
172.20.10.1 - 1 1633 1631 1 3 260 2
49.sub-66-174-46.myvzw. com - 1 1621 1616 16 34 406 29
No response from host - 100 329 0 0 0 0 0
No response from host - 100 329 0 0 0 0 0
No response from host - 100 329 0 0 0 0 0
18.sub-69-83-100.myvzw. com - 9 1210 1102 16 38 137 46
194.sub-69-83-100.myvzw .com - 40 636 384 0 37 71 44
100.sub-69-83-97.myvzw. com - 57 503 218 17 39 67 51
100.sub-69-83-97.myvzw. com - 57 507 223 0 40 124 60
1.sub-69-83-97.myvzw. com - 24 844 644 17 37 169 37
152.179.47.233 - 65 457 161 0 42 75 51
0.ae2.BR2.DFW13.ALTER .NET - 54 521 241 0 43 100 76
65.212.233.115 - 82 386 72 0 44 98 42
blizzard-ic-IC-322966-dls-b21.c.telia .net - 72 428 124 0 44 109 50
ae1-br01-eqda6.as57976 .net - 68 446 147 0 70 154 74
et-0-0-4-br01-eqch2.as57976. net - 50 547 274 0 102 2865 66
be1-pe01-eqch2.as57976. net - 24 853 656 0 61 323 60
24.105.62.129 - 1 1613 1606 45 64 533 71
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

it looks terrible, but the game is playable. Now I’m lost.

Thanks.

4

Don’t be lost. It makes sense. In your OP route, you are leaving qwest and peering with Level3. Those 3 hops on Level3 before it peers with Blizzard are the problem.

In your second route, on the hotspot, you go from Verizon to telia to Blizzard.

I have a question actually, when I do a tracert to 24.105.62.129, the host ae1-br01-eqda6.as57976. net returns an IP address of 137.221.74.33. When you hook to your hotspot, can you do a tracert and tell me what that hosts returns for an IP address for you? You are being handed off to it in both routes, but from different peers. So I am wondering if there is a dns issue with Level3. If you are on your hotspot and get a different IP for that host when you do a tracert, then that is definitely an issue.

edit

Also, when I try to lookup the ip address for ae1-br01-eqda6.as57976. net, I get no records returned. Looking up the hostname of the IP address that the route reports, 137.221.74.33, does report the hostname ae1-br01-eqda6.as57976. net which is weird. The lookup should go both ways. That 137.221.x.x block reports from the UK on geolocation, which doesn’t necessarily mean anything in and of itself, but is also odd.

edit

Also, resolving just the domain name as57976. net points to a US registration under GoDaddy in the 50.x.x.x block. Again, just seems weird.

5

I got the same IP 137.221.74.33 for ae1-br01-eqda6.as57976. net on hotspot.

6

I don’t honestly know what a lot of that means but I am definitely having insane latency/lag, all day. It takes me 5 minutes to get past the initial load screen when logging in. Then it’s just serious lag everywhere when I try to play.

7

Geolocation sites are seriously inaccurate. The Location is based on the office that originally registered the IP address. That is why Many telia IP’s show up as being in EU. some TATA Us nodes show up as India.