High Latency making WoW unplayable

Support Technical Support
1

I recently bought a new computer to update from my old one. I never had any latency issues on the old one but now my latency is shooting up way past the 1000 mark making the game pretty much unplayable. I ran a test on looking glass and it seems that the only IP address that is having an issue is a IP address for WoW located in the Netherlands Im from the east coast of the US and play on a US server. Can anyone help me out please.

TRACEROUTE:
traceroute to 66.30.68.77 (66.30.68.77), 15 hops max, 60 byte packets
1 24.105.63.82 (24.105.63.82) 9.548 ms 9.488 ms 10.128 ms
2 24.105.62.146 (24.105.62.146) 9.240 ms 9.266 ms 9.268 ms
3 137.221.66.8 (137.221.66.8) 9.394 ms 9.416 ms 9.419 ms
4 137.221.69.50 (137.221.69.50) 748.177 ms 748.231 ms 748.242 ms
5 137.221.69.28 (137.221.69.28) 10.398 ms 10.408 ms 10.519 ms
6 be-128-pe11.350ecermak.il.ibone.comcast (75.149.230.45) 10.010 ms 1.179 ms 1.131 ms
7 be-2211-cs22.350ecermak.il.ibone.comcast (96.110.33.197) 4.400 ms 4.297 ms 4.501 ms
8 be-1222-cr22.350ecermak.il.ibone.comcast (68.86.84.62) 4.135 ms 5.456 ms 5.418 ms
9 be-301-cr11.newyork.ny.ibone.comcast (96.110.38.66) 21.083 ms 20.831 ms 20.904 ms
10 be-1411-cs04.newyork.ny.ibone.comcast (96.110.35.125) 20.211 ms 20.244 ms 20.248 ms
11 be-32041-ar01.needham.ma.boston.comcast (96.110.42.14) 24.668 ms 24.703 ms 24.795 ms
12 be-502-arsc1.needham.ma.boston.comcast (162.151.52.49) 27.199 ms 27.220 ms 27.213 ms
13 162.151.113.74 (162.151.113.74) 25.493 ms 25.649 ms 25.656 ms
14 96.108.57.50 (96.108.57.50) 26.017 ms 26.096 ms 25.979 ms
15 c-66-30-68-77.hsd1.ma.comcast (66.30.68.77) 42.143 ms 45.937 ms 216.872 ms

27/01/2023 15:03:18 UTC

TRACEROUTE:
traceroute to 66.30.68.77 (66.30.68.77), 15 hops max, 60 byte packets
1 24.105.63.82 (24.105.63.82) 3.926 ms 3.915 ms 3.917 ms
2 24.105.62.146 (24.105.62.146) 1.768 ms 1.771 ms 2.080 ms
3 137.221.66.8 (137.221.66.8) 1.693 ms 1.696 ms 1.705 ms
4 137.221.69.50 (137.221.69.50) 1179.890 ms 1179.896 ms 1179.900 ms
5 137.221.69.28 (137.221.69.28) 2.677 ms 2.678 ms 2.681 ms
6 be-128-pe11.350ecermak.il.ibone.comcast (75.149.230.45) 2.089 ms 1.927 ms 1.916 ms
7 be-2211-cs22.350ecermak.il.ibone.comcast (96.110.33.197) 3.987 ms 4.017 ms 4.037 ms
8 be-1222-cr22.350ecermak.il.ibone.comcas (68.86.84.62) 4.088 ms 4.085 ms 2.910 ms
9 be-301-cr11.newyork.ny.ibone.comcast (96.110.38.66) 21.052 ms 21.048 ms 21.946 ms
10 be-1411-cs04.newyork.ny.ibone.comcast (96.110.35.125) 21.224 ms 22.037 ms 22.012 ms
11 be-32041-ar01.needham.ma.boston.comcast (96.110.42.14) 24.968 ms 25.122 ms 25.634 ms
12 be-502-arsc1.needham.ma.boston.comcast (162.151.52.49) 28.197 ms 28.245 ms 28.317 ms
13 162.151.113.74 (162.151.113.74) 25.758 ms 25.556 ms 25.552 ms
14 96.108.57.50 (96.108.57.50) 26.092 ms 26.052 ms 26.181 ms
15 c-66-30-68-77.hsd1.ma.comcast (66.30.68.77) 37.549 ms 46.882 ms 216.990 ms

27/01/2023 15:03:18 UTC

TRACEROUTE:
traceroute to 66.30.68.77 (66.30.68.77), 15 hops max, 60 byte packets
1 137.221.104.83 (137.221.104.83) 0.927 ms 1.202 ms 1.300 ms
2 137.221.105.16 (137.221.105.16) 1.747 ms 1.749 ms 1.747 ms
3 137.221.66.22 (137.221.66.22) 0.689 ms 0.706 ms 0.798 ms
4 137.221.83.86 (137.221.83.86) 921.957 ms 1074.154 ms 1074.179 ms
5 * * *
6 137.221.68.32 (137.221.68.32) 43.578 ms 42.946 ms 42.922 ms
7 be-102-pe12.600wseventh.ca.ibone.comcast (75.149.229.69) 5.928 ms 6.210 ms 6.152 ms
8 be-3312-cs03.losangeles.ca.ibone.comcast (96.110.33.73) 7.206 ms 7.210 ms 7.180 ms
9 be-1312-cr12.losangeles.ca.ibone.comcast (96.110.45.182) 7.858 ms 7.858 ms 7.854 ms
10 be-301-cr13.houston.tx.ibone.comcast (96.110.37.185) 32.463 ms 32.699 ms 32.950 ms
11 be-1413-cs04.houston.tx.ibone.comcast (96.110.46.153) 32.084 ms 32.328 ms 32.287 ms
12 be-1412-cr12.houston.tx.ibone.comcast (96.110.46.150) 32.497 ms 32.558 ms 32.159 ms
13 be-302-cr14.56marietta.ga.ibone.comcast (96.110.39.209) 44.517 ms 44.526 ms 44.473 ms
14 be-1214-cs02.56marietta.ga.ibone.comcast (96.110.34.245) 44.702 ms 44.341 ms 44.567 ms
15 be-1213-cr13.56marietta.ga.ibone.comcast (96.110.34.230) 45.132 ms 45.105 ms 44.886 ms

27/01/2023 15:03:18 UTC

TRACEROUTE:
traceroute to 66.30.68.77 (66.30.68.77), 15 hops max, 60 byte packets
1 137.221.104.83 (137.221.104.83) 1.933 ms 1.924 ms 1.923 ms
2 137.221.105.16 (137.221.105.16) 0.954 ms 0.969 ms 0.970 ms
3 137.221.66.22 (137.221.66.22) 0.735 ms 0.737 ms 0.737 ms
4 137.221.83.86 (137.221.83.86) 1173.454 ms 1173.484 ms 1173.486 ms
5 * * *
6 137.221.68.32 (137.221.68.32) 6.027 ms 6.159 ms 6.143 ms
7 be-102-pe12.600wseventh.ca.ibone.comcast (75.149.229.69) 5.614 ms 5.665 ms 5.656 ms
8 be-3312-cs03.losangeles.ca.ibone.comcast (96.110.33.73) 6.778 ms 8.481 ms 8.458 ms
9 be-1312-cr12.losangeles.ca.ibone.comcast (96.110.45.182) 7.798 ms 7.812 ms 7.870 ms
10 be-301-cr13.houston.tx.ibone.comcast (96.110.37.185) 33.153 ms 33.163 ms 32.762 ms
11 be-1413-cs04.houston.tx.ibone.comcast (96.110.46.153) 32.103 ms 32.534 ms 32.053 ms
12 be-1412-cr12.houston.tx.ibone.comcast (96.110.46.150) 32.435 ms 32.825 ms 32.835 ms
13 be-302-cr14.56marietta.ga.ibone.comcast (96.110.39.209) 44.428 ms 44.523 ms 44.256 ms
14 be-1214-cs02.56marietta.ga.ibone.comcast (96.110.34.245) 44.413 ms 44.417 ms 44.356 ms
15 be-1213-cr13.56marietta.ga.ibone.comcast (96.110.34.230) 45.249 ms 44.937 ms 45.008 ms

27/01/2023 15:03:18 UTC

TRACEROUTE:
traceroute to 66.30.68.77 (66.30.68.77), 15 hops max, 60 byte packets
1 137.221.104.83 (137.221.104.83) 4.805 ms 4.775 ms 4.773 ms
2 137.221.105.16 (137.221.105.16) 2.996 ms 3.053 ms 3.060 ms
3 137.221.66.22 (137.221.66.22) 4.697 ms 4.709 ms 4.711 ms
4 137.221.83.86 (137.221.83.86) 957.720 ms 957.976 ms 957.991 ms
5 * * *
6 137.221.68.32 (137.221.68.32) 7.928 ms 5.973 ms 5.959 ms
7 be-102-pe12.600wseventh.ca.ibone.comcast (75.149.229.69) 5.566 ms 5.615 ms 5.589 ms
8 be-3312-cs03.losangeles.ca.ibone.comcast (96.110.33.73) 7.137 ms 7.529 ms 7.513 ms
9 be-1312-cr12.losangeles.ca.ibone.comcast (96.110.45.182) 7.626 ms 7.566 ms 7.664 ms
10 be-301-cr13.houston.tx.ibone.comcast (96.110.37.185) 32.841 ms 32.947 ms 32.967 ms
11 be-1413-cs04.houston.tx.ibone.comcast (96.110.46.153) 32.469 ms 32.466 ms 31.956 ms
12 be-1412-cr12.houston.tx.ibone.comcast (96.110.46.150) 32.317 ms 32.547 ms 32.559 ms
13 be-302-cr14.56marietta.ga.ibone.comcast (96.110.39.209) 44.497 ms 44.653 ms 44.618 ms
14 be-1214-cs02.56marietta.ga.ibone.comcast (96.110.34.245) 44.428 ms 44.405 ms 44.396 ms
15 be-1213-cr13.56marietta.ga.ibone.comcas (96.110.34.230) 45.235 ms 44.891 ms 45.111 ms

27/01/2023 15:03:18 UTC

TRACEROUTE:
traceroute to 66.30.68.77 (66.30.68.77), 15 hops max, 60 byte packets
1 24.105.63.82 (24.105.63.82) 4.220 ms 4.212 ms 4.197 ms
2 24.105.62.146 (24.105.62.146) 1.998 ms 2.014 ms 2.033 ms
3 137.221.66.8 (137.221.66.8) 1.961 ms 1.964 ms 1.967 ms
4 137.221.69.50 (137.221.69.50) 960.233 ms 960.234 ms 1180.148 ms
5 137.221.69.28 (137.221.69.28) 2.956 ms 2.957 ms 2.961 ms
6 be-128-pe11.350ecermak.il.ibone.comcast (75.149.230.45) 2.360 ms 2.198 ms *
7 be-2211-cs22.350ecermak.il.ibone.comcast (96.110.33.197) 6.676 ms 6.671 ms 6.659 ms
8 be-1222-cr22.350ecermak.il.ibone.comcast (68.86.84.62) 4.592 ms 4.568 ms 4.505 ms
9 be-301-cr11.newyork.ny.ibone.comcas (96.110.38.66) 21.670 ms 21.667 ms 21.409 ms
10 be-1411-cs04.newyork.ny.ibone.comcast (96.110.35.125) 20.226 ms 20.157 ms 20.064 ms
11 be-32041-ar01.needham.ma.boston.comcast (96.110.42.14) 25.661 ms 25.746 ms 25.833 ms
12 be-502-arsc1.needham.ma.boston.comcast (162.151.52.49) 27.801 ms 27.981 ms 28.030 ms
13 162.151.113.74 (162.151.113.74) 25.490 ms 25.565 ms 25.605 ms
14 96.108.57.50 (96.108.57.50) 26.025 ms 26.039 ms 26.038 ms
15 * * *

27/01/2023 15:03:18 UTC

2

Run a WinMTR for 15 minutes while playing the game and post the results here. Make sure you new computer is completely updated especially your networking card drivers. The one listed for the Netherlands is just the leasing hostname not where it is located btw.

3 
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 10.0.0.1 - 5 | 382 | 365 | 2 | 202 | 4804 | 22 |

| 96.120.69.33 - 5 | 380 | 362 | 10 | 213 | 4823 | 15 |

| 24.124.215.89 - 5 | 380 | 362 | 10 | 212 | 4816 | 30 |

| 96.108.70.229 - 5 | 380 | 362 | 11 | 212 | 4821 | 28 |

| 162.151.113.73 - 50 | 159 | 81 | 14 | 608 | 4484 | 43 |

|be-501-ar01.needham.ma.boston.comcast.ne - 5 | 380 | 362 | 13 | 214 | 4827 | 20 |

|be-32041-cs04.newyork.ny.ibone.comcast.ne - 5 | 380 | 362 | 20 | 217 | 4823 | 20 |

|be-3411-pe11.111eighthave.ny.ibone.comcast.ne - 5 | 380 | 361 | 18 | 207 | 4837 | 21 |

| 66.208.229.42 - 5 | 380 | 361 | 18 | 211 | 4837 | 28 |

| 137.221.111.33 - 5 | 380 | 361 | 37 | 269 | 4769 | 228 |

| No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 |

| et-0-0-1-pe02-eqch2.as57976.ne - 6 | 380 | 360 | 36 | 216 | 4769 | 51 |

| chi-eqch2-ia-bons-02.as57976.ne - 6 | 380 | 360 | 37 | 217 | 4773 | 51 |

| 24.105.62.129 - 6 | 380 | 360 | 35 | 216 | 4771 | 51 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

4

Packet loss and nearly 5 second latency spikes start at the first hop and continue through the run.

Check your network card drivers for updates.

If wireless, try changing bands or use a cable.

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5

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