I’ve recently returned to WoW after a long break and am having an issue with the game. It started as annoying at early levels but now that I’m starting to group for dungeons is exasperated.
My issue is that the game will randomly freeze. Not in the way that a typical application freezes as in “not responding”. I can still walk around and move my character but no actions (skills, talk to NPCs, log out) can be performed. The only way I can resolve this is by using Task Manager to close the game and start it up again.
I was told it might be my graphic setting so I turned them down but still having the same issue. I’m not having any lag in the game at all. Just randomly having this issue. Does anyone know what the issue could be or any resolution? It sucks being kicked from a dungeon leaving my team in a bind and then I have to wait to try again hoping it won’t happen the next time.
Also, I planned to add the DxDiag and SystemSummary info to help diagnose but didn’t see a way to add those here.
Thank you!
Addons most of the time.
To add “D’s” all is needed is:
Three ~ in a row then below.
Three ~ in a row.
I don’t have any add ons at all.
DxDiag and SystemSummary info to help diagnose but didn’t see a way to add those here
Like above
This is embarrassing but I cannot figure out how to get the info here. The quote method isn’t working. It’s far too large a file to paste it. Am I misunderstanding?
On a side note, looking at the MSInfo however I do see the following at the end.
7/12/2021 6:53 PM Application Hang The program Wow.exe version 9.1.0.39335 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 17f0
Start Time: 01d7774c944aec5b
Termination Time: 4294967295
Application Path: C:\Program Files (x86)\World of Warcraft_retail_\Wow.exe
Report Id: e383664b-e06b-4e9e-80de-c095e76aaaf8
Faulting package full name:
Faulting package-relative application ID:
Hang type: Top level window is idle
You are missing a back slash above , not sure if the forum will let you.
The three " ~ " in a row …
Your stuff…
Three " ~ " in a row to end it.
It will make a box like I did.
If this site will not let you...
Just upload and put the end here.
Okay let’s try this. It won’t let me put everything but I tried to include what I think is important
MSInfo:
System Information report written at: 07/26/21 11:46:12
System Name: DESKTOP-AM38364
[System Summary]
Item Value
OS Name Microsoft Windows 10 Home
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-AM38364
System Manufacturer Gigabyte Technology Co., Ltd.
System Model A520M DS3H AC
System Type x64-based PC
System SKU Default string
Processor AMD Ryzen 3 3100 4-Core Processor, 3593 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F1 Y1, 7/27/2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product A520M DS3H AC
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1110"
User Name DESKTOP-AM38364\micha
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.92 GB
Available Physical Memory 3.78 GB
Total Virtual Memory 19.9 GB
Available Virtual Memory 10.4 GB
Page File Space 12.0 GB
Page File D:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
[Display]
Item Value
Name Radeon RX550/550 Series
PNP Device ID PCI\VEN_1002&DEV_67FF&SUBSYS_95501682&REV_FF\4&2283F625&0&0019
Adapter Type AMD Radeon Graphics Processor (0x67FF), Advanced Micro Devices, Inc. compatible
Adapter Description Radeon RX550/550 Series
Adapter RAM (2,147,483,648) bytes
Installed Drivers C:\Windows\System32\DriverStore\FileRepository\u0369595.inf_amd64_5300d310447c496a\B369498\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0369595.inf_amd64_5300d310447c496a\B369498\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0369595.inf_amd64_5300d310447c496a\B369498\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0369595.inf_amd64_5300d310447c496a\B369498\amdxc64.dll
Driver Version 27.20.22017.1004
INF File oem45.inf (ati2mtag_Polaris11 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 59 hertz
Bits/Pixel 32
[Windows Error Reporting]
Time Type Details
7/21/2021 8:21 PM Application Hang The program Wow.exe version 9.1.0.39427 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 2ecc
 Start Time: 01d77e6cbf85996a
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\World of Warcraft\_retail_\Wow.exe
 Report Id: d7009d4f-fb6a-450b-9605-7f591909f9da
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

7/21/2021 8:13 PM Application Hang The program Wow.exe version 9.1.0.39427 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 570
 Start Time: 01d77e6136be1e50
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\World of Warcraft\_retail_\Wow.exe
 Report Id: 804ff491-7e61-4355-ab82-509e6c9d7c41
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

7/20/2021 9:21 PM Application Hang The program Wow.exe version 9.1.0.39427 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 91c
 Start Time: 01d77da9b7dd77de
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\World of Warcraft\_retail_\Wow.exe
 Report Id: edeba4ac-cfc1-4f70-9c84-0b3ddb3867ac
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

7/19/2021 10:02 PM Application Hang The program Wow.exe version 9.1.0.39427 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 2f1c
 Start Time: 01d77ce756237039
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\World of Warcraft\_retail_\Wow.exe
 Report Id: df2aadbd-cb41-4a61-8235-cd894b4f29f4
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

7/19/2021 5:30 PM Application Hang The program Wow.exe version 9.1.0.39427 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 199c
 Start Time: 01d77cc255570f92
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\World of Warcraft\_retail_\Wow.exe
 Report Id: 25bc3f57-b98c-480f-a26d-da709a11ba7e
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

7/19/2021 5:23 PM Application Hang The program Wow.exe version 9.1.0.39427 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 1fd4
 Start Time: 01d77cbe8670dcd7
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\World of Warcraft\_retail_\Wow.exe
 Report Id: afcb3a93-f942-4f87-bc3a-b30c9e78a7cf
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

7/17/2021 4:59 PM Application Hang The program Wow.exe version 9.1.0.39427 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 1d30
 Start Time: 01d77b2620685c6f
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\World of Warcraft\_retail_\Wow.exe
 Report Id: 24b1cf7d-d25e-4301-b033-1fb42b538155
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

7/17/2021 4:11 PM Application Hang The program Wow.exe version 9.1.0.39427 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: f44
 Start Time: 01d77b25f466f867
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\World of Warcraft\_retail_\Wow.exe
 Report Id: 6f04a886-c6d1-412b-a34b-092f9374cedb
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

7/15/2021 6:40 PM Application Hang The program Wow.exe version 9.1.0.39335 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 3158
 Start Time: 01d779a5c5d6a205
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\World of Warcraft\_retail_\Wow.exe
 Report Id: d267fd3b-8115-4675-a659-41d73b9d92a7
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

7/14/2021 10:46 PM Application Hang The program Wow.exe version 9.1.0.39335 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 223c
 Start Time: 01d778fd648b3d0b
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\World of Warcraft\_retail_\Wow.exe
 Report Id: 7645a802-225e-42f7-a517-787b88c6f626
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

7/14/2021 8:33 PM Application Hang The program Wow.exe version 9.1.0.39335 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: ca4
 Start Time: 01d778e8dd93c618
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\World of Warcraft\_retail_\Wow.exe
 Report Id: ed270fb2-edff-4d0f-8799-1fa32109e7a5
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

7/14/2021 7:50 PM Application Hang The program Wow.exe version 9.1.0.39335 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 2e78
 Start Time: 01d778e83df42be5
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\World of Warcraft\_retail_\Wow.exe
 Report Id: 55f76f2e-ebab-412e-bcfc-66c62ca978be
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

7/12/2021 7:24 PM Application Hang The program Wow.exe version 9.1.0.39335 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: b80
 Start Time: 01d7774eef848f4a
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\World of Warcraft\_retail_\Wow.exe
 Report Id: 0f8f7790-60a0-444a-b7e9-fd8a71fe1156
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

7/12/2021 6:53 PM Application Hang The program Wow.exe version 9.1.0.39335 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 17f0
 Start Time: 01d7774c944aec5b
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\World of Warcraft\_retail_\Wow.exe
 Report Id: e383664b-e06b-4e9e-80de-c095e76aaaf8
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

7/8/2021 12:58 PM Application Hang The program MEmu.exe version 7.5.5.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 2b54
 Start Time: 01d773f8374f5587
 Termination Time: 7
 Application Path: C:\Program Files (x86)\Microvirt\MEmu\MEmu.exe
 Report Id: 92ad0b50-af32-4a8b-b02a-38300e0477fb
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Unknown

1 Like
Last entry is “MEmu is a free Android emulation software”.
It may be interacting with wow.
If you can temp uninstall it to see if it is the issue.
Also let windows control your page file.
Other issues may be at the bottom of the file.
1 Like
I’ll give that a go and report back. Thank you!
1 Like
If your DxDiag does not fit in one message do not shorten it. Instead, post it on Pastebin.com and provide the link to it, or the hash code (the numbers/letters after the .com) in your reply.
You can do the same with the MSinfo.