Thank you for providing an update 
I have 2 small enquiries to assist in clarifying the messaging of this news.
Will provide optional context in case that helps too!
- Can you please provide a timeline for the mail restoration approach?
For context: āsoonā is a very ambiguous, a time frame would help us understand at what point it means our data may be impacted by the āincomplete restorationā side of things.
On the topic of understanding if our data is recoverable or not:
- Can you please advise how Blizzard plan to support the situation where there are incredibly sentimental items lost as a result of this data loss / ad-hoc data deletion?
For context: Iāve had gifts/notes/etc from someone very close who is no longer with us 
These are items I couldnt carry around 24x7, but every time I opened my gbank it made me smile from our memories (when they were alive)
While Iāve also lost a lot of other things, what matters is the sentimental things, stuff you canāt just go and farm, thats been impacted by unexpected data deletion - and I would like to understand what is happening with this type of incredibly meaningful data.
(as previously reported: Guild bank missing items - what happened? - #1485 by Healsdirect-frostmourne)