Guild Bank Missing Items Bug -- Aug/Sept 2024

[Tholin-llane (Tholin)]

Did anyone see the Blue post closing the thread in Customer Support?

@Vrakthris

I think we’re going around in circles and this is becoming increasingly unproductive so I’m going to close this thread.

There is no doubt that entire ordeal has been frustrating from beginning to end. From not having any official word that the matter was being looked into, to how long it took for the ultimate disappointing resolution where many did not receive much of anything back at all. I can only say that we absolutely wish the outcome could be different and that was the goal. We never want players to distrust the systems that are in place meant to save what you and your guild have worked for. These situations are extremely rare, and hopefully we’ll not see them happen again.

If you have feedback, please provide what civil and constructive comments you can in the relevant thread in General Discussion. If you cannot post there, you can use the Submit a Suggestion option found in the Support interface in-game.

It sounds like they are done and there will be no more mails.