Agreed this is a good read and talks about studios that have given compensation to their affected fans for much, much less than data loss. Really puts into perspective how ridiculous people sound that claim compensation is asking for too much.
If my funny little monster hunter mobile game has better customer care with bug compensation freebies, wow needs to step up and do better than incomplete restorations.
Thank you for this. Like was said, what is ājust pixelsā to some people holds a different value for others. I donāt really raid or mythic+ or pvp anymore, but I do collect. I spent most of Dragonflight just exploring and doing world stuff, and stored all the mats and items I didnāt use or sell in my gbank, as Iāve done every xpac since their inception, because even though I donāt need the mat currently, I may need it in the future for something. And it felt rewarding opening my gbank and seeing how flush it was with items Iāve gathered over many years.
But even though I can move on from this and just refarm maybe 70% of the items in my gbank, the overarching issue is the consent we would be giving blizz and microsoft in just allowing our time to be disregarded so flagrantly. And all the players should be united in standing up for the quality and integrity of the game we enjoy in the face of these corporate entities.
No, itās well put, and been pondering these things as well and thank you for asking.
Iāve been looking around to see who might be best to take over if I do decide to leave. I took over after our previous guild leader (who is also a friend I met in game) took an especially long break. Heās come back now and then, but I believe due to health reasons, he hasnāt played since BfA. Heās got two sons that Iāve become really good friends, and they have toons in my guild (though theyāve always had toons in some of the top guilds on the server as well). Wondered if they would be good successors. Iāve tried to keep a certain spirit alive in our guild - that of making the place feel comfortable, homey, not creating a lot of obligations (except when I was nagging them to go fishing during Cata so we could get the Seafood Magnifique recipe for our guild. ) And itās not that I donāt trust them to run it, nor do I think I do anything all that special. BUT I do try do stuff like keeping up traditions like every toon that hits max level for that expansion gets a Delicious Chocolate Cake (been doing that since I was just an officer back in TBC when I first got that recipe). Or as a tailor/enchanter, using my professions to give free enchants and bags and such to the guild. And the issue also is, a lot of these Guildies DO take long breaks or play in a way where they focus on their progression, and so while they would try and mean well, due to their playstyles, not sure how much attention theyād give the guild.
And Iāve thought of what I would do as well. If I were to leave, I donāt see myself playing another MMO (but then, I didnāt see myself playing WoW either. Or playing with other people. Or joining a guild. The last bit, my guildies make fun of me occasionally). I have games on Steam, though mostly of the Comfy types. Backlog of streaming shows. Books that look interesting that I havenāt read. But whenever Iād hear a piece of WoW music on Pandora (and yes, I use Pandora) or see one of my WoW T-shirts (and especially one that one of my officers had gotten custom made for me for my birthday or something - with our guild tabard design on it ) or see something else reminds me, I know a part of my heart will hurt. (Iām a damn sap is what I am. )
There needs to be SOME form of compensation. They need to 1) ADMIT they screwed up. And this admission needs to come from someone high up in the company, not just passed on to a blue to ārelay the messageā. They need to say that this is wrong, and say they have taken steps/changed processes/whatever to make sure something like this never happens again. And then they need to 2) Provide SOME sort of compensation to those affected. Iām not sure what form this compensation would take. I know that without logs items cannot just be restored based on ātrust me, broā, but they SHOULD be able to verify the fact that X guild lost items. Perhaps the compensation could be āproportionalā to the approximate number of things that were lost. As I said, it would take a lot more thought to determine exactly what form compensation should take. But there needs to be SOMETHING.
Back in the day I wouldāve expected a statement from Mike Morhaime over this. Obviously heās long gone now. But we need a statement from, if not Johanna, at least Holly or someone high up in the WOW team.
And Iām saying this as someone that was barely affectedā¦I mean I think I lost a stack of spirits of harmony, and some miscellaneous essences from Cataclysm and like maybe 3-4 from Dragonflight. No sentimental, valuable, or hard to replace items. Iāll even say that I donāt even require compensation for myself, for me the statement from someone high up admitting āwe screwed upā would be enough.
If they canāt provide even this simple, basic level of customer service, I donāt know how much longer Iām going to stay. Right now Iām paid up until mid-January. I havenāt decided what Iām going to do going forward yet.
No, youāre sincere. (Well, maybe a sap in a good way.)
I know how important community is because I donāt have one and never really have, and a sizeable part of my heart hurts when I see people struggling with the very same things that so many of us are trying to settle out right now.
It sounds like you know where youād like to go with this, and who youād like to have pick things up in your place. (Just make sure they have the cake recipe first, ya know.)
This is the partā¦ the being human partā¦ that the haters, and the trolls, and the āitās just pixelsā folk donāt understand or wonāt acknowledge. This is also the part that shows there are rays of light in the darkness of what some refer to as the Toxic community. This is the part that shows youāre someone that weād want to play a game with, whether itās WoW or something else. I can be just as much a āsapā if you want , but i donāt want to loose the point of this reply.
Since you didnāt answer, Iāll answer for youā¦
Your statement has as much in relation to the price of potatoes as your statement about people squirrelling away things since vanilla ā not a thing.
Why people want to keep things, what they keep, how long they keep it or where they keep it is none of your business nor your concern.
All of your responses are nothing but troll posts and filler unconstructive responses ā but you already know thisā¦ It is exactly why you post to stir the pot and get attention that your HPD craves.
Yeah itās really a no brainer. I donāt expect them to have everything figured out on how to resolve this, but I also expect to hear more than what weāve gotten after an entire month of not knowing what was going on with the banks.
I know there are people being caustic about this, but I donāt feel like their reaction is strong enough reasoning for why we havenāt gotten more answers yet. Whatās there to be cautious about telling us if the restored items are still being sent out or not.
As more time goes on, the more Iām coming to terms with the fact my stuff is gone for good. But on the other hand, the more time goes on the angrier I am at Blizzardās ineptitude, and the more I think we should continue to express our displeasure at this whole response.
Letās say youāre having an important celebration at a restaurant. You buy a fancy custom made cake for the occasion.
Scenario 1: As the server walks out with the cake, someone opens a door too quickly and hits the servers arms and the cake falls onto the floor.
Scenario 2: The server walks out of the kitchen backwards with the cake balanced in one hand, while talking on the phone with the other, trips over a chair and the cake falls onto the floor.
Both scenarios end with our cake ruined, but one scenario was an honest mistake and the other scenario was a careless mistake that could easily have been avoided.
While I know none of us are privy to exactly what happened it certainly seems to me like this whole fiasco was a āscenario 2.ā
Then thereās the aftermath.
Scenario 1: The server and managers apologize profusely, offer to buy you a different dessert as well as giving a substantial discount on the bill.
Scenario 2: All the staff disappear for an hour, then someone comes out and scrapes a tiny bit of smashed cake off the floor onto a plate and places it in front of you.
Again, in both scenarios we lose our cake, but in scenario 1 at least the staff try to make amends.
Clearly, Customer Support still want us posting on the forums more. The pointed question I posed within my re-opened ticket [from following the Known Issue article being taken down from the TWW Prepatch] was seeking confirmation as to if there was going to be no additional effort based on the information Linxy had shared. Very much still reeks of trying to string us along,
Your ticket has received the following response:
Greetings NameThatNoOneIsConcernedAbout!
Iām Game Master NotRelevantToThread from Blizzard Customer Support and Iām here to follow up on your request.
Your patience is appreciated while awaiting for a reply, due to a recent surge in contacts, reply wait times might take a while but weāre doing our best to reach to every player as soon as possible!
We understand how the lack of communication can affect players such as you and entire guilds in widespread situations such as this. Keep in mind that situations such as this take their time to be properly investigated before a communication can be made, among some of the issues on-going.
At this time the only information available is that the Team is still in the process of proceeding with the recovery of the items for the affected guilds.
In regards to your opinion regarding the communication or lack thereof, weād suggest posting this in the forums, as our Teams take a lot of time to go through suggestions that could improve the game and community overall: https:// support-blizzard-com /article/000021518
Thank you for your comprehension, I understand that this is not the answer which you seek, however, it is the only one that Blizzard Customer Support can provide for cases such as the one you so kindly described to us.
Should you have any more questions, feel free to reach out to us anytime.
Until next time.
Game Master NotRelevantToThread
Customer Service, Blizzard Entertainment
http:// blizzard-com /support
I donāt think they can get any more clear with the āWe are still working on thisā without giving any estimates as to timeline. They may have no idea how long it may/might/could/will take.
Fortunately, it looks like your ticket was addressed by A Real Humanā¢ and was topically relevant.
I donāt think they can get any more clear with the āWe are still working on thisā without giving any estimates as to timeline. They may have no idea how long it may/might/could/will take.
Fortunately, it looks like your ticket was addressed by A Real Humanā¢ and was topically relevant.
Iād be more open to believing that there are folks within Blizzard that are still working on it (eg. not Customer Service, likely not the teams trying to finish the 20th anniversary fixes, or the next expansion or two, maybe some of the goblins that are trying to earn rep with the gnomes may have time waiting for respawnsā¦), if the Bug Reportās thread (that was locked after 2.6k replies) had not been trending towards the āif you did not get in-game mails on Friday Sept-20th, you are likely SoLā conclusion, following Linxyās official post.
At least the estimated response time of 2.5 days was spot on, from the middle of the night re-opening of the ticket after the Tuesday reset, with a Friday near start of business (Pacific).
My guild bank has been basically wiped out. I would like my items restored or monies restored. I agree that this is not a good way to do business with your customers. I have been playing this game since original beta and have never seen this happen and then to be told there could be no restitution. Please remember that we are paying customers and businesses losing data and responding with woops, we donāt know how to fix this and will not be restoring your data or offering restitution is bad business.
And five minutes later, while youāre still in shock over your celebration being ruined a guest comes up to you and screams āitās just cake, get over itā.
It could be total coincidence, but I just got an email with a rather lengthy survey from Blizzard.
Makes me wonder if thereās been a big drop in subs after all?
I canāt think of a specific example off the top of my head, but Iām sure Blizzard wouldnāt be the first company to magically change their tune after some backlash.
) And itās not that I donāt trust them to run it, nor do I think I do anything all that special. BUT I do try do stuff like keeping up traditions like every toon that hits max level for that expansion gets a Delicious Chocolate Cake (been doing that since I was just an officer back in TBC when I first got that recipe). Or as a tailor/enchanter, using my professions to give free enchants and bags and such to the guild. And the issue also is, a lot of these Guildies DO take long breaks or play in a way where they focus on their progression, and so while they would try and mean well, due to their playstyles, not sure how much attention theyād give the guild.
)
, but i donāt want to loose the point of this reply.
