Definitely wondering if the in-game Postmaster mails have all been sent out already, or if there will be multiple waves of them to make it manageable, because if that was the entire restoration sequence, then Yikes™.
23 Likes
I think I’d have been less irritated if they had said “sorry, we couldn’t save anything” instead of trying to make it look like they were doing us a solid.
17 Likes
This is beyond insane… missing 667 guild bank slots of items/stacks and I receive 6 items back. That’s just 1% of what is missing. That isn’t restoration and isn’t acceptable. If this is all that is going to be restored then provide compensation because this is completely unacceptable.
19 Likes
Hang on… some folks had just 1 item restored with massive amounts of items missing???
WHAT
20 Likes
Catching up on the fun since I last posted…
So the current situation is:
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A bug that was not caught through any testing (if any testing even took place) led to the irrecoverable loss of items
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Items that could be recovered were mailed back, but are all soulbound because god only knows why
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tldr; A bug killed the items and the restoration process is bugged too
Who’s in charge of all of this? Larry, Moe, or Curly?
21 Likes
I’m confused
I had 8 tabs of items go missing, except for a singular stack of runecloth and unbroken tooth.
I open up my mail today to receive. A stack of runecloth and some broken teeth.
I thought I was supposed to be getting the items that I was missing back, not the garbage you decided to leave behind in the first place.
EIGHT tabs of items missing and all you could restore was the ones that were already there? Absolute insanity.
22 Likes
The mails are probably going out in batches. I wouldn’t expect it all at once. They said over the next couple days.
2 Likes
At this stage nobody should expect anything.
9 Likes
I’m Shocked reading this and I feel that this NEEDS more awareness
This is beyond unacceptable HOW are you all even saying it’s a “incomplete” restoration, any respectable software engineer and even programmer knows the concept of snapshots. So you all DEFINITELY can, Your all choosing NOT too. Which frankly feels criminal, how are you telling your customers that “oh we made a mistake but to bad, it’s lost” with no compensation. You all HAVE to make these guilds whole, theirs no excuse.
If you all don’t how can we trust that this won’t happen again EVEN more so now with the Warbank system, which folks have placed personal items that stretch back since Vanilla. This isn’t some small private server, This is a billion dollar company so Blizzard needs to pull in all there resources, lock in and fix this correctly not just pass by and put your hands up and say oh well
I’m shocked reading this, how can anyone feel comfortable supporting or even playing the game if this could happened to them and they lose their items or Data
27 Likes
The data isn’t there. At all. They don’t know what missing items would be legit or people going “Trust me bro. I’m positive I had this.”
I like the part of the quote where they even said data was missing and they don’t know what in there is missing.
I’m not sure how they’ve flubbed this so hard. There are definitely snapshots as OP said, I’ve had to help friends contact blizz to have their guild banks restored after hackers got 'em in the past. How did they lose the snapshots? How did they just straight up lose all that data? How can they expect people to just be fine with that?
10 Likes
…I didn’t even get 5% back of what I lost ! Most people who got mail back got like 10 items or less out of the hundreds or thousands missing ! How is this acceptable ? You guys mentioned you were aware of it a few days after investigation. We were still losing items at that point. Where were the backups ? There’s no way only 6 items were salvaged from all that I have lost.
I hope you are right. If this is it, what a joke.
9 Likes
Source? It’s not in this update post.
4 Likes
Your optimism is admirable, but all hope is lost for most people here.
4 Likes
Make-believe.
1 Like
One of your maintenance processes should be a reliable daily snapshot of every guild bank’s stores. If you can keep tabs of the vast number of individual items for every character…on every realm… worldwide… for the item restoration function, this should be easy.
26 Likes
They were too busy replacing all of their snapshots with bowls of fruit.
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“For the last few weeks, we’ve been packing up the missing items that we’re able to identify as lost by this process, and we will soon mail those to the guild leader character for each affected guild.”
Where in this does it say that they will be sent out over days? I’ll help you out, it doesn’t.
4 Likes
7 full tabs nearly emptied and all my guild got back from postmaster mail was some anti-venom, a few potions, a couple patterns, and 800-something netherweave cloth?? And as some others said, some of those things we got back were stuff that was still in there to begin with!
My brother, my dad, and I haven’t been collecting these things for nearly 2 decades for you to wipe them out with a bug. I know you’re probably running at minimal capacity because of management issues, but that doesn’t excuse how bad a fix this is.
I don’t mean this with malice (just Deep Frustration), but Please Do Better. I haven’t been playing this game for most of my life for you to toss my stuff in the trash/black-hole while I’m not looking. I know you give zero flying-flips about me as a customer, but the minimum I ask is for my family’s stuff to be there when we go looking for it, okay?
23 Likes
You can tell who’s vying for that green text.
2 Likes