I think the real issue is that it could happen to anything in game. Pet, Mount, Achievement, Toon, how would you even know. I have 1500 pets, 512 mounts, if one goes away I would not even know. They not only lost the data they were not honest about it and tried to bury it. I am glad your guild was not impacted!
5 Likes
Wondering if we should start a list of the Guild namesâŚ
2 Likes
I blame the blues for actively shutting down any and all threads that talk about this issue outside of this pinned thread.
6 Likes
Theyâre required to as part of their job. 1) they want the discussion in one place. And 2) theyâve been told that CS CANNOT do anything about it. The devs have given them direct instructions.
As long as THIS thread remains open, Iâm ok with that. There is no reason to have a million different threads for the same thing. Now if this thread gets shut down, then Houston we have a problem.
Vrak and Orylia have been very understanding. Theyâve even said âweâve given as much information as we can, itâs out of our hands. We can lose our jobs if we give any information that the devs havenât authorized.â
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Looks fake to me because every ticket Iâve filed about this issue was closed without comment by a CS agent. In addition other tickets about totally unrelated issues were also closed without comment by customer support.
There are GMâs that will go above and beyond and give as much information as they have. I donât believe that person made it up. Thereâs no reason for them to.
3 Likes
I understand. However, this magnitude of a nightmare should be handled a bit more delicately (as we all saw), considering all eyes are on them right now, or maybe just our eyes.
If that is indeed what is going to happen, that we get all/most (a real most, not 2% of what we had), I appreciate that GM sharing that information with that one person, but it shouldnât be up to that person to tell us; it should be Blizzard. If Blizzard snapped out of it and was like âholy moly, our message wasnât clear, this is what weâre gonna doâ; then update your thread with that new information for all of us. We live in this thread and we have the right to know what the next step is because there has to be a next step.
Also, I saw someone mention something that made me dig out the actual quote:
âI think we should have listened more to the player base."
If thatâs what you guys said at the end of August of this year, AFTER this problem started, maybe apply what you said and listen to us right now.
9 Likes
Iâve been playing this game with friends Iâve known for over 15 years, and those memories are deeply meaningful to me and my guild. Blizzard used to take this seriously, but now it feels like that connection is being disregarded. There are items that hold sentimental value, reminding us of old raids, the last material we farmed, or even our final boss kill. These memories matter, and it feels like the company no longer recognizes that. We donât even realize half of whatâs missing, because those reminders are now gone. Blizzard used to understand this, but not anymore. I know Linxy and folks, you guys rock. This is maybe just a sign that this isnât the place for us anymore. To not respect our time and memories, is honestly deeply insulting.
9 Likes
Managing expectations and cooling out the customers while it blows over are two reasons. These are common tactics among corporations and have been for decades. By the time the whole truth comes out, itâs called âold newsâ or more likely just forgotten.
7 Likes
Tickets are commonly closed without comment by customer support, lots of complaints about that recently and before this year Iâd never heard of that happening. So I agree somethingâs changed, and not for the better.
4 Likes
Yes, I 100% agree, but I donât blame CS or the blues because thatâs just shooting the messenger.
2 Likes
Well yes, but if they were going to string us along, they would string us along with an announcement, not an answer to one personâs ticket.
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I got back several level 1 holiday pets. No other types.
IF, as that ticket response suggests, the restoration is not complete and is being done in waves, and itâs taking time because of the magnitudeâŚI think most if not all of us would be ok with that. Just COMMUNICATE, thatâs all we ask.
9 Likes
I had Early Access as well and still lost over 90 percent of my guild bank. I had a measly ten items restored and I am fairly sure some of them werenât even in my GB to start with. They were all worthless items, regardless.
1 Like
Oh, I do not either. But I feel like that information has to be validated before sending it out to a player/paying customer. If that message is true, which I want to believe that it is, that GM had that information validated considering they probably all know this is one of the hottest topics right now. They canât say random things and make things worse or give us more false hope. I know they are doing their job and I definitely appreciate that. But this would be so easy to fix if they could level up their communication skills.
What that GM said is great, and if true, that should have been reported in the actual message. If this is new information that didnât exist at the time of the original message (last friday), then update it. Because we cant sit around wondering what they meant by that blue post and put words in their mouth and be like well maybe this is what they meant.
The longer they wait this out, the more I feel like they are just wanting us to let go. They are standing there with the broom, waiting for us to stop talking about this so they can start sweeping away. This is how I feel after reading all our messages and all the hurt everyone experienced.
Itâs temporary pixels, sure. Itâs a live service game that will die one day, sure. Most importantly, this is a GAME, sure. But itâs not just about the pixels we keep in our bank, it was also the way we felt when we got that drop, how those letters made us feel special for having known that person, how we enjoy safekeeping for different reasons, for admiring our accomplishments, for looking at our stuff and going hey, this collection is awesome. This is where I chose to spend my time when Iâm not working. Since Wrath. So when I choose to pay for my account to play, I expect my things that I kept to stay. Till the game shuts down or I quit. Anything in between is unacceptable.
13 Likes
Even IF you quit your stuff should stay. Because people can and do come back, sometimes after years. Like I did. After leaving at the end of Legion, coming back for 2 months in the start of Shadowlands, leaving again (at the time I thought for good) because it sucked, only to have Dragonflight bring me back after proving itself to be good.
3 Likes
Like how I worked my a$$ off one year to get a couple of extra trucks shipped out, and my reward was a crappy $5 pizza from the gas station next door and a monotone âThanks for thatâ.
4 Likes
Assuming Blizzard does not do anything else with this, I really wish someone would throw them the question during an interview or in a Q&A like at BlizzCon in the future .
6 Likes
They curate those questions in advance after the âout of season April Fools jokeâ that got through in 2018.