Like many have said already. The bottom line is not that they cannot restore more, it is that they will not.
And giving someone the benefit of the doubt it likely is for two main reasons.
Someone doesn’t think it is worth the effort and wants to save money
Someone has decided that if there is ANY ambiguity that it is better to not restore because it could give someone an unfair advantage.
I will never believe they did not make a backup when 11.0.0 or 11.0.2 were deployed. No one managing systems of this size would EVER not take a backup before implementing a MAJOR patch to any production systems of this size.
Just use the latest backup prior to the issue and restore everything the impacted guilds had even if it gives a few duplicates here and there.
Not restoring anything is NOT an acceptable option when what you own/achieve IS the game.
Yeah it is insulting that I was missing maybe 50-100 slots of items and they sent me 3 shovels and 40 herbs…4 slots of stuff. WTF is their team doing? SERIOUSLY how can they not have snap shot and do this manually?
Nope was just my personal opinion on why I had never trusted gbanks as permanent storage. Someone before you gave a bit more of an explanation as to why they prefer gbanks which helped to understand the other side of that coin. I was rather surprised to hear how little is being restored and hope its coming in waves and not just the few items you all have seen.
This comment got me thinking…Has Anyone looked at their void storage lately? Lord knows I’d never remember what I put in there. I guess like your home attic, out of sight out of mind
I note that it says some items cannot be restored. I appreciate finally getting a post on this, but it’s exceptionally late in the piece, and with a rather cruel underlying message. So I have to ask, is this a ‘lol we here at Blizzard don’t care at all, sit down and shut up and be grateful we are letting you access anything you lost at all’ customer service post, or is Blizzard actually intending to do something for the people who do end up losing things permanently? I know it’s really mean of players to ask that they don’t lose things they worked for without any form of replacement or gold or anything, because we should just sit down and know our place as provider of real money while not being worthy of a well-operating game. But unfortunately, back here in reality, we do care. In the event that items have gone missing and aren’t returned, is there an intention to resolve and restore that via tickets, or will we truly being told to suck eggs because Blizzard really doesn’t care, and we need to just use our ‘hopes and prayers’ that we aren’t one of the suckers who loses everything?
So the 16 plus pets, missing out of one tab is gone for good? You can look in the bank and see them deposited and nothing withdrawn. Not sure this is the way to handle it but I feel like it didn’t cost BLIZZ anything so just move on. Great customer service there.
Thanks for clarifying your stance. Yes, it is truly a shame that there is such a widespread problem, which runs contrary to what Blizzard claimed. Not a single item - not even a single piece of gray vendor trash - should have been lost, and this situation screams incompetence while breaking a ton of trust.
Please tell me this is one of Blizzard’s ridiculous April Fool’s jokes come early. I lost hundreds of items across two guilds, and you were only able to find and restore 10 items from my Alliance guild, and 3 from my Horde guild??? A grand total of 13 items! Wow! I’m sure you did your best looking for those lost items though… That is some great data integrity you got there.
I stand corrected. I got happy too quickly. I haven’t received my items yet. I am hopeful because the GB Log is showing activity when before, it was completely blank.
If something even 1/100th as bad as this happened at my work (which, granted, is not in the gaming industry and is more important than games), people that made decisions would be losing their jobs. Heads would be rolling.
I have received nothing across 4 guild owners. How long do we wait before we come to the conclusion that nothing will be restored for those of us in this situation?
I lost everything in 8 tabs across 2 guild banks, and lost parts of 5 other tabs across the other banks. No-one but my characters in the guild, so it’s not a case of ‘couldn’t see who withdrew it’
blizzard please note that i had a long boi in my guild bank. i didn’t learn it because i was waiting. obviously nobody would lie about anything that was in their guild vault so you should just take our words for it.