There is not a single story that any decision-maker or PR mouth there could come up with that wouldn’t get picked apart in ten minutes. If any of them had the flap to read any of this, I’d dare them to try.
I don’t know their systems or architecture, but at some point that knowledge is irrelevant. I don’t know how to fly a helicopter, for instance, but I certainly know enough that when I see one in a tree, I can point it out and know damn well that someone done $#@^ed up.
I think that the decision makers at Blizzard not only are completely clueless, but if this whole dumpster fire of a situation is like that helicopter, they’ve fixed the helicopter being in the tree by cutting the damn tree down.
No idea to be honest, her miner/skinner rogue is the only character in that guild and her tailor is in raiding guild, so its war-bank and personal bank for cloth as far as I know.
I checked my horde guild leader and he received a single ghost dye recipe only, and just like the cloth my girlfriend received, it had no flag, said it was from the post master and had 89 days remaining. Odd thing is, the recipe was never missing, as I removed it a day or two after learning the bug existed and it was on the AH as of ~8pm last evening when I did my relists. My alliance guild bank sits empty, and still untouched.
They always claimed 1.12 is the only version they can bring back because so much has changed. I do wonder, if the items lost were from pre 1.12 maybe they just can´t come back?
I am sorry about your friend and the letter btw… that is just heartbreaking!
They can not be serious, if this is their fix!
Why mail someone cloth that never even was on the Gbank? That is fraud…
I don’t know if I could do it. Seeing some players that have lost years worth of work would probably make me quit. I’m not even in a guild, but this really doesn’t instill long-term confidence in the game.
are we going to get any compensation for the items that cant be restored. I get it cant be restored but we should get something for the stuff that cant be restored. in our case its millions of gold and irreplaceble items that arent in the game anymore. i dont expect to have what they are worth but something would be nice instead of an oh well were sorry.
They could not care a shred less if people trust or will use gbanks anymore. Less for them to worry about while they collect their monthly fee and overpriced expansions.
The only way to get a point across would be cancelled subs and loss of revenue.
This is a good time to reiterate the catch phrase of right to repair and true ownership advocates
“If buying isn’t owning, then piracy isn’t stealing”
You own nothing and all your stuff and characters can (and one day will) be deleted because none of it’s yours. It’s all just pixels on blizzards servers (with no decent backups apparently)
Would you like the screenshots and the itemised list of what’s missing? Would you like me to come over and hold your hand while you restore it? There are times when I wonder how you’ve managed to stay in business this long. This is one of them; this is absolutely mental.
This whole thing is beyond belief and has to be a lie. They just choose not to spend the effort.
Even the items that are visible in the guild bank logs as being deposited and are missing have not been restored. Saying this is all that can be restored is simply untrue. Someone is choosing to not invest more time and effort in restoring the rest (or at least more of it).
All of this data (we do know) is stored in a database. All of this could be recovered. This process is slow and tedious, but they are not willing to put in the effort.
The code has nothing to do with it at this point (and no, I’ve not seen the code either). I was a c-suite executive for a very large IT firm (70K+ employees) in the US. We had similar “code” that went rouge. It came down to a few things:
It was not tested well
It was sloppy work
Implementation procedures were sloppy
Backup/restore procedures were not followed
What did work:
We had backups of everything
We were capable of restoring the old data to another system and then we were able to match what was missing from what was not.
It took over a week of around the clock work to restore everything, make sure, double check and triple check to make sure we had things.
We updated our BCP, release procedures and quality control to prevent it from happening again.
We didn’t just tell our customers (who were in the millions at the time) oh well we lost all your stuff and you’ll be ok w/that and here’s a cookie.
Will I live without this stuff? Sure.
Should Blizzard be so dismissive of this? Oh hell no.
I was of 2 minds going into this when we first learned of this “Bug”.
I was thinking Oh My! All my stuff is gone, whatever will I do? Then I pondered for a second and thought, Oh My! All my stuff is gone - fresh start? Empty guild bank means more slots, right?
I put in one bug report, no tickets. I just thought, they’ll fix it.
I’m still of those 2 minds but I will admit to being a little mad at Blizzard, at the lack of communication, the lack of transparency. I refuse to believe that they “cannot” recover everything.
I’m not going to quit over it, it’s just stuff and WoW is still fun for me, I managed to play the game without my “hoards” of stuff, and I will continue to do so.
Any goodwill Blizz had left with me though, is gone, that ship has sailed.
I lost so many items in all 8 slots of my guild bank. Reagents, Patterns, Pets, Mounts, and armor pieces. My guild bank got gutted. All I got restored was 3 recipe patterns.
There are logs of items that get deposited, I don’t understand how those could not have been used to create an algorithm to restore the items. If that was too difficult and the items were all these “Old Materials”, just restore the guild banks contents to the last backup right before 11.0.2.
Items I can still clearly see in the logs I removed in july when I returned to wow and started preparing my GB for TWW release. Some of those very same items are still on a bank alt, and the rest could have been restored via item restoration as I deleted most of those items myself.
So blizzard has restored items I got rid of before the issue occurred.
At this point that would be the most fair thing to do…
Yes, some people affected might get duplicated items for providing whatever existed prior to 11.0.2 but they would almost certainly be made more whole than where we are now.
The lack of customer empathy on this matter is mind boggling - it’s so far below my expectations, even for Blizzard.
Like many others here I’m just extremely disappointed.
I have a question?? If we haven’t actually used our guild bank since the error and there are limited logs of items deposited. Will we at least get those items back, even if they can’t restore the “lost” data?
I really doubt I’m going to see anything at all returned to my completely emptied 7 tab guild bank, but there’s evidence of at least what was recently deposited with no evidence of withdrawals. It won’t make up for what’s disappeared into the void, but I’m just curious?