Guild Bank Missing Items Bug -- Aug/Sept 2024

Support Bug Report
4554

/sigh . . . so, even if we numbered into the thousands, we’re still a drop in the bucket.

So . . . we are an insignificant number, well then . . .

I still say IF they had the ability to restore, they should have kept all of the backup information for all players/guilds that lost items, available to use at any time, and then restored them as needed. I’ve mentioned in I THINK both this and the original thread, that at least restore those who have noticed and taken the time to report it in some way - ANY way through official Blizzard channels, be it the Forums, in-game bug report (the ones that they don’t answer) and tickets.

I’m not going to say it would have been easy, but I can imagine they could have taken a small team and had them do it as on a as-needed basis, starting big with all of cases reported right after it happened. Then, do them as they are reported (as players come back to the game or just notice upon logging onto a neglected bank toon). And then after that, slowly work towards restoring others, starting with guilds / banks that have an active guild leader. After that, they could have set it as a low-priority project.

Unfortunately, with the rushed schedule, not sure if there ARE low priority projects anymore.

But in this way, they would have taken care of the people who were (or felt they were) most affected, keeping people happy, and knowing that Blizzard was looking out for them. They could have even replied in this thread “full restoration is a major project, and will take tremendous time and effort. But at Blizzard, we believe in fixing things when they are wrong or broken. We believe in making things better, and we will not leave a player behind. Please have patience while we figure out the best and most efficient way to return your items to you. While it WILL take time - from many weeks to possibly months, we will make this right.” Or something to that effect.

Yeah, we may have been impatient, wondering WHAT ORDER they were restoring in, or thinking that ours should be done earlier, but we would not have felt abandoned and unvalued. As people began to get their stuff and report here, we’d have had hope, had our trust validated.

6 Likes
4555

If that were true it seems like they are doing a poor job with this massive thread still pinned and all…

4556

If their response was “hey we’re restoring things but it will take a long time” and it restored, yknow, more than a handful of junk, I think most people here would be happy. Even if they were like “no we actually did lose the data and we can’t restore anything, here’s x amount of free game time or something for everyone we’re really sorry” that would’ve been something.

Just seems wild to me that they make one post here and that’s it. No follow up, no answering player questions. It makes it feel like an afterthought.

7 Likes
4557

I wonder if the community manager wants to be able to do more, but the big wigs at the top of the ladder saying no. So she just keeps the post pinned and open, maybe it’ll keep getting attention. I dunno. I would like to think there is someone over there at Blizzard who at least WANTS to do the right thing…

4 Likes
4558

I wish life were just this black and white but you do you. I am going to let others decide for themselves what the best course of action is.

1 Like
4559

That is where the bean counter mentality came in…
It is cheaper losing 5K subs than to do the right thing.

That kind of thinking eventually catches up to you… It might be 1 year or 10 years but the continue thinking that you can ignore quality and churn out garbage eventually does lead to bigger issues. cough Boeing.

1 Like
4560

It is pretty clear-cut though. Wow isn’t the only place to hang out with people, there’s so many online games and spaces nowadays. Free, too. Ones that won’t just delete your stuff and say “lol whoops keep paying us”. I’ve been playing Lethal Company with friends through Discord and it’s been great.

Nothing bad will happen to someone who stops playing a game for a while. FOMO isn’t real. We’ve seen time and time again that large companies only care about profits and shareholders. If people keep paying, they have no incentive to fix their problems and it will only get worse. How else do you propose getting them to fix things? Clearly the tickets, the bug reports, the 4k comments here aren’t working. Good luck getting legal action off the ground outside of a handful of places like Australia, and even then, good luck finding anyone in the legal system who even know what wow is.

1 Like
4561

The problem with quitting the game is the issue of how many years and 100’s of dollars a player has invested in the game…most of the folks that lost stuff big time more then likely have been playing 10+ yrs now, its hard to walk away and leave everything you did and gather behind and just walk away…many players had already paid for a 12 month sub as we were going into a new Expansion too…its hard to just throw away $120 or dollars in sub fees…

I am not agreeing with Blizzard what they done to the player base was horrible now…millions in gold lost for ever now…it really sucks…and it was wrong of blizzard just to throw up their hands and say…that’s it now …all we can do…

1 Like
4562

My opinion on if you’ve pre-paid is to use up as many resources of theirs as you possibly can in that period of time. Play (if you like), be active, be loud about things on the forums, etc. I am always in favour of getting what I’m paying for. I wasn’t playing a lot but I played some as my paid time ran down. I even logged in with 14 minutes left on my subscription to check the pet cage bug! :joy:

If someone has paid and doesn’t want to play, I also get that. Still, I’m a fan of using the resources that paying the org grants me as best I can while I can. Even if it’s to make YouTube videos that criticize them. :grin: