Guild Bank Missing Items Bug -- Aug/Sept 2024

Support Bug Report
4165
23 Likes
4166

Just a weekly bump, no response, no recognition, tickets marked resolved and closed.
Blizzard needs to “Make Azeroth Great Again”.

5 Likes
4167

You have found the culprit, great. Now when can we see all of the items and gold restored to the banks? As this is a technical problem, and from what we gather, all of Blizzard is tech, we should see that resolution fairly quickly. All who are affected are sure that the techs were working on a solution as soon as it happened.

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4168

Reading is essential.

Restorations by all accounts were completed over a month back.

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4169

They can type words and those words can be wrong or unacceptable. They have backups, it’s just not worth it to them to spend the manpower to go pull those backups and restore affected accounts’ items. Obviously, they’ve made the calculations and decided that the affected accounts don’t matter, but those of us affected feel like we still matter and that our accounts should be treated just like the rest of you who have special, don’t-delete-the-important-guys’-sh1t accounts.

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4170

Thank you! And thanks for the embed, Vralok. Appreciate you both. I figured a nice, short summation would be a good one this week.

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4171

We appreciate your commentary! You’re one of the very few who are covering this, and the only one who continues to do so.

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4172

They should have backups, all logic dictates so. Backing up customer data is data management 101. I imagine the problem isn’t with the a backup existing and rather with how you would implement such a backup. They can’t rollback every single guild in WoW for a problem that only hit maybe 1% of them. Maybe they could have (rolled back) in the first 24-48 hours of the problem but not now. And who knows if any backups were designed to search and recall (or rollback) specific guild/player information. While there certainly isn’t an easy fix anymore, I still believe the information still exists. We’re just stuck in the battle between quality vs quantity from Blizzard, and they’re focused on the latter right now.

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4173

They DO have backups, obviously. And we’re not in a battle - they made the decision that affected accounts don’t matter to them a couple months ago and admitted it in public back in September. Pets, Mounts, reagents, bags, anything you had, they don’t care about, because you don’t matter to them. it’s a numbers game and few enough of us are affected that they don’t care if they lose our subs.

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4174

The resolution is easy the process is long and can be difficult.

Restore the last backup right before the disaster hit to other servers. Then you can query the databases from the live production with the restored one (using database links, etc) and determine what is missing…now the process is way more complicated than that, but that the basic process.

My staff of DBAs have done it before. You have to have the time, patience, money (hardware, space, etc) and skill sets to do it. I suspect the following:

  1. They didn’t want to invest the time
  2. They didn’t have any patience
  3. They do have the money
  4. They didn’t have the skills

Easier to just let this ride off until it dies, and some VP can pat themselves on the back they were able to weather the storm and when it happens again (and it will) rinse and repeat.

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4175

They should have! They probably didn’t because of the pending expansion launch. Considering how many bugs we’ve had lately, they would have benefited from a launch delay anyway!

Hindsight and all that.

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4176

You do not work for Blizzard with the WoW code. You cannot speak to the difficulty nor possibility of something you have never done.

1 Like
4177

So if this is a “too bad so sad” post saying we aren’t getting anything back, what sort of compensation do we get for the hundreds of thousands of gold (or in some cases millions) we lost?

5 Likes
4178

None. The restorations are the extent of what can be restored.

1 Like
4179

You just answered this yourself, acknowledging this is a “too bad so sad” post.
Open a ticket, maybe a GM will send you gold?

4180

They won’t. I’d discourage opening tickets knowing a GM cannot address the issue

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4181

And… you do?

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4182

Bet. I’m tired of seeing this assumption though, so essential reading here for newcomers:

There was never any confirmation that restorations were completed. Not in the original post, not since. This was one of the biggest complaints issued in this thread when this originally happened and weeks started going by without any confirmation as to whether restorations were ongoing or not. CS tickets said one way, and then another way which further drew confusion and frustration from already frustrated players.

It’s not on the customer to assume the process is done when a follow up response between sept 20th and now could have just been “Yes, the restoration mails are done”

I’m not trying to shoot the messenger with this either, but what you linked doesn’t say anything about the process being done.

THIS:

Doesn’t even say that one round of mail was the total process, or that the mail would be sent out at the same time for everyone. Or what “soon” meant for everyone. Draw conclusions for yourself if you want, but don’t go telling that to people like it’s verbatim when it never was. That is absolutely something blizzard deserves criticism and feedback on, because it makes no sense to leave people waiting for a clarification on that “soon” that hasn’t been coming for a lot of people for over a month now, dropping them into this thread, and letting frustrations fester.

*edit: funny word typo

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4183

I thought this as soon as TWW started, that big, purple orb of void. I imagined Keír standing at the GB when the bubble grew, thinking “I’m not ready.”

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4184

No, but I can read Blizzard’s statement saying that

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