All I can see is hundreds of people who got nothing restored, at all, period. You want to claim otherwise? That plenty of people got their stuff restored? Prove it. Oh you can’t? Then you can take your trolls elsewhere.
7 Likes
There are many people who stated that they received mail with items. I don’t care if you won’t read those.
1 Like
Again with the lies, such low effort trolling.
3 Likes
Let’s be clear here. Out of thousands of items I only got 12 measly items restored. I am getting sick because I am going through my guild banks and finding more stuff missing. It’s hard to remember everything at one time. I am missing over 100 million gold in goods. That is a conservative figure. Luckily I didn’t lose all my Teebu’s and other rare swords. I have been a hardcore banker and collector for over 10 years. I have bought most of the TCG mounts and pets from flipping. I always thought my guild banks were a safe place to keep my stockpile. Now my items are gone and Blizzard is writing this off like it is not a big deal. This is a huge deal because I spent blood, sweat, and gold obtaining this stuff throughout the years. Now it is gone because the devs dropped the ball on a rollout. This is not just going to go away, Blizzard. You are messing with your main base the veterans of the game that have always been loyal to you throughout the years. I seriously doubt that you can sweep this under the rug. To read Shifucino’s ticket response is appalling. How rude and disrespectful! You represent the company and the devs dropped the ball. You should be nothing but helpful and apologetic. That’s unprofessional and wrong. I don’t know what direction you are moving in Blizzard but I don’t want to go in this same direction. It seems your customer service is going down the toilet because I have never had a GM talk to me that way. This situation with these guild bank items disappearing and the way it has been handled is leaving a bad taste in people’s mouths. If you don’t believe me google it and look at the news feed.
20 Likes
People like to conveniently ignore those posts. The fact is some people have received some items.
By success story, I mean more items than a handful of cloth or meat. I mean complete restoration. The various tickets and the blue post mention that SOME of us won’t see their vaults fully restored.
Ok, so now I want someone to tell me that they were 100% restored.
9 Likes
It’s called a half truth, for the record.
The blue post mentioned an incomplete restoration for some guilds, and left vague on whether that meant any guilds were being fully restored with some partial restorations, or most guilds having nothing restored with some partial restorations.
I’m not sure what’s hard to understand on that in regards to trying to find a success story of a complete restoration, but it’s also worth reminding:
- CS and CM don’t seem to know the full extent of what’s going on or timetables to tell us.
- CS has had differing answers on whether restorations are ongoing or completed at this time
- Until a blue post is able to give some clarity or outright confirmation, we also don’t know more than them at this point.
*edit: I should add that it’s not hard to understand for people that have been talking about this issue from the start, majority of us have partial to no items restored, often duplicates and/or low value items and have only heard from people in the same spot. That’s left majority of us to assume it’s the latter possibility and that no guilds have had a full restoration, but there’s no proof of this outside the one mentioned streamer.
Anyway, you get the energy you give. No one should be surprised if they get called a troll for coming into a sticky on a widespread issue to argue with low effort posts or passive aggressive remarks.
8 Likes
Still waiting for you all to mail me our items. You have had many people suggest viable solutions and still nothing. Why? Because we are treated as low class citizens instead of what we are, your cash source and job security!!! We all quit your ALL doomed!!! I have read every single reply and these players you have such low regard for have made suggestions within your capabilities. Please, do not even try to say the code is changed so much ya can’t do a backup restore on a non player server, get the items and restore them. I find it hard to believe I can restore a character deleted in Wotlk today but cannot get the guild items back that I did not delete from just a short time ago. I love this game and have endured lots of things but this has to be the most unacceptable one. As an ex-Military Intel officer i know all about detachment, but you all are reflect your purposely detaching yourselves from the very people that provide your income, THE PLAYERS!!!
Concerned,
Thrace
10 Likes
No viable solution has been presented to complete data loss.
3 Likes
I am wondering how much of a spaghetti code there actually is and how big the danger to lose everything next time.
Maybe they don´t want to talk about it, because they just escaped a catastrophic event that could in theory wipe millions of players of their progress?
It seems weird that on the one hand, smart internet nerds are able to tell months or even years before content is released that it will be, while with this bug, they remain silent and did not see it coming.
I don´t know enough about IT, but how hard can it be for someone o the outisde, to discover the truth about what caused the data wipe?
Like for instance, my tab number 1 is still full of items, it´s the only tab my account and the one of an old friend have access to. He does not play anymore, but I keep his tab in case he returns.
All other tabs but one, however, are gone and only 4 of my chars did access them. There was no crossrealm, transfering, name changing or whatever happening. Before it happened, I started moving stuff around in Tab 2, but I did only start as the Warbank did not function so my options were limited.
When the Warbank started to work, the tabs were wiped clean, but the tab I did work on (2), was the least effected. The logs were wiped too, but not on tab 2…
It´s almost as if the tab I did use, was ignored by the bug, but then again, tab 1 that I do not touch, was not wiped either.
3 Likes
Just wondering how people are even getting vague replies from opening bug reports, when I opened one, it said I wouldn’t get a reply, I didn’t even get an email stating I had sent in a bug report.
Do I need to open a ticket as well and find a way to actually submit one?
So far Zero restorations, 7 tabs full give or take 1-2 slots.
I have no trust in Blizzard now being completely neglectful on this issue.
8 Likes
Bug reports don’t get replies. What people refer to are tickets, however, opening a ticket will not get additional items or answers, GMs are limited in what they can do.
3 Likes
My guess is that since people do not tend to run gbanks on ptr/beta nor do they have them full at 7 tabs it just never had the ability to be tested. It shows an area that I’ll definitely start testing when i’m beta/ptr testing next time.
2 Likes
Does anyone know if we are any closer to receiving reimbursement for items lost in guild banks? I know we had almost a million gold worth of item in there. I really just care about the mounts and pets. I think we have been patient long enough to receive something from Bliz.
3 Likes
Nobody knows. There will likely be no compensation of any kind, however.
2 Likes
That is actually fair…nobody cares about items vanishing from PTR/beta, because they regularly wipe stuff.
The issue is, they didn’t IMMEDIATELY take down the game when the problem happened, and just let it keep happening for several days.
17 Likes
don’t hold your breath. other than the limited exceptions, they have no way of knowing what anybody had or didn’t have.
Short of backups they’re required to take, like the one before the update that caused this.
5 Likes
Or any backups really. Since again “most” people missing items really only care about the things they’ve been collecting in there for a while. Valuables, mementos, legacy items and legacy tradeskill mats. They could roll it back a year and most people would be pretty happy.
5 Likes
I don’t know how they run things on the backend, but I’m guessing some flavor of SQL. Unless they throw out every single practice known to companies with hundreds of millions of annual revenue (just WoW, not even full Activision Blizzard/MS), they would have some backups. Following best practices, they should have nightly backups and monthly backups, plus at least one prior to the release of the code that caused this issue.
Next, we know (because we can literally see it in game) that there is a transactional log of items put into and removed from the guild banks. There have been reports, and you can see references in here of people saying the same, that there may be some bugs with that, because people say they’ve noticed transactions not being captured (ie - it shows the 5 items being put in, but not when Bob pulled out 2).
Someone familiar with the tables that’s even somewhat decent at their job, using whatever their preferred ETL tool might be, could easily produce a list, with extremely high levels of accuracy, of every item that disappeared using a before and after snapshot with a transactional log of items manually added/removed by users between those two points in time. Personally, I’ve done something similar, using backups and audit logs to reconstruct point in time snapshots of what a table would have looked like during a month-end process, and it was accepted by auditors just as well as if it had been an actual database snapshot.
Given the apparent inability to restore items “due to how some of the data was lost”, leads to a combination of factors which must be true.
1 - The transactional log for guild banks is and has been broken for a while, and they don’t want to use it to restore the data. This, in my mind, is the most likely reason, because if this was working and trustworthy, then with backups, they could easily reconstruct the entire history and know what users might have themselves removed between snapshots A and B. Anything else not in B that was in A, and it wasn’t part of what users removed, is what was deleted. This transactional log doesn’t even require them to have data from the dawn of time. Transactional logs from the last 3 months is all we’d need, and people see stuff in those logs from before this time. So what happened to this data?
2 - They don’t have backups (or all backups got deleted/corrupted?) This seems a bit rough of an explanation, because even if you don’t have the snapshot from right before the release, that doesn’t matter if the transactional log is still good data. It just means more of the log has to be parsed in order to determine. Instead of the job running in 20 seconds, it takes 45 seconds (just random numbers, actual results depend on number or rows, format of data, etc.) The only way you cannot reconstruct the data is if you don’t have good before/after snapshots at all from any point in time (or, as mentioned above, problems with the transactional log.)
I personally wasn’t as hard hit as many. I lost a few dozen slots of items in my personal guild bank. I got back maybe 7 mails, including some large venom sacs and 2 34-slot bags. I got those mails in that “first wave” right after the announcement, and nothing since. Unlike others, nothing I lost was worth millions, or was irreplaceable. However, I also don’t fully know what I lost. I never took backups, screenshots or whatever of my bags. I know I lost things because one tab had been full, a dumping ground of old items to eventually sort through with no organization so just solid, and it became a checkerboard of items. I know I lost my stack of volatile fires, because there is no way I didn’t have any (and I still had a stack of all the others a couple of hundred of each). What else may have disappeared but I didn’t recognize because I just never expected to need to memorize or backup the data myself?
At this point, I don’t even care if I get the rest of my stuff back (although I do hope the rest of you get the important things you’ve lost.) I want to hear full explanations of what happened, how did you get to a point where you couldn’t reconstruct the data, and how do you plan to prevent similar scenarios from ever occurring again. I’ve been playing since Classic, occasionally with a second account. I’m reasonably certain my subscription on my main account has never even lapsed in all those years. I have the collector’s edition of every expansion except Classic. Giving all of that up would be hard, since this is where I also come to play with friends. But we need better from you, Blizzard.
11 Likes