Vrak’s post earlier confirms something. They are VERY much aware that the pathetic “restoration” they did is nowhere even remotely close to good enough, and people aren’t going to stand for it, and will leave if something isn’t done. I think they are in panic mode right now and there are frantic “what are we going to do” meetings going on just like after the WOD no flying fiasco. Just gotta wait and see at this point. I am pretty confident SOMETHING will be done. What form it will take, I don’t know.
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This is unacceptable. Totally, 100% unacceptable. How can you remotely think this is an acceptable answer?
I had a backup guild bank full of pets that no one has logged into for 4 months. Now that we got notification things have been fixed, I logged in. Guess what? No mail and the only thing left is a Left Shark and some copper racers. Are you kidding me? Mostly profession stuff you say? You are outright lying. I have access to 4 banks and all were gutted, pets, mounts, you name it.
I’ve been playing this game since December 2004 and with the amount of stuff lost I feel like quitting this game and going to one that respects my time, respects what we’ve done and doesn’t post some crap answer.
How can you sleep at night with this response?
20 Likes
Yes. I might be angry at what a CS/CM SAYS, but understand that the words, the ideas are not their. They are just the people thrown to the wolves. I honestly think that a mistake THIS big should have had someone in a higher leadership position come out and honestly discuss it with us. Well, at least as honest as a large corporation can be. Most people at these game companies work very hard (maybe even too hard), with a lot of pressure and often, companies get to a point where they are micromanaging people and what they are allowed to do for customers. CMs/CS know that the words won’t be popular and that many people might blame THEM.
Speaking of large corporations . . . Jason Schreier (who writes for Bloomberg about the videogame industry) has a book coming out later this year, called “Play Nice: The Rise, Fall, and Future of Blizzard Entertainment”. There are excerpts about how Mike Morheime tried to fend off Bobby Kotick’s and Activision’s encroaching control and influence over Blizzard, and how he (Morheime) fought to keep Customer Service Employees. Morheime and the old guard weren’t perfect, but I think the more they got pushed out, the more WoW began to lose its magic. And here we are, gobbled up by another company (remember how MS shut down Arkane Austin, despite many people loving their games? Companies like EA and MS buy up studios only to pick it for parts, and discards the rest. They are no friends to gamers. (And before anyone says “well, game companies are there to MAKE MONEY,” yes, but early Blizzard, I think, had passionate people who actually LOVED games. Sure, they wanted to make money, but also wanted a company and product that they could be proud of.
Anyway, the articles at Gamespot are called " Blizzard Co-Founder Left Because He Was Tired Of Fighting Bobby Kotick - Report" and a shorter one on the the book coming out called " Blizzard’s 33-Year History Chronicled In Upcoming Book By Jason Schreier"
Might not be a bad read for those of us who have been with them from either the early days of WoW, or before that, with WC RTS games, Diablo, Starcraft, or even earlier.
It may be slightly off-topic but I think it points how we got to where we are now.
10 Likes
Current status update:
My guild bank (Classwar-Zuluhed) has 7 tabs, all were close to full of assorted things from all expansions. No idea if I had anything of real value (that’s not the point, however).
COMPLETELY empty, and not a thing sent back to me as of today.
I’ve cancelled my sub, but will keep tabs on the outcome, in the event an acceptable resolution is reached, I might come back, since I love this game, and have been playing for nearly 20 years.
As it stands now, I will never do business with Blizzard ever again, in any way, because of how this has been (or not been rather) handled.
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Yeah I saw that reddit thread in my feed earlier, lurked it for a bit
I must say, the “who cares, its no big deal”-style whiteknight comments down in the comment section are pretty disgusting… people just nonchalantly dismissing the whole thing with 0 empathy for legitimate victims of loss 
Yes, it’s digital pixels… but those digital pixels can represent literally 100s or 1000s of hours of finite time, “something” was definitely lost one way or another
Skimming thru that comment section earlier I was reminded just how badly the “community” aspect of the game has eroded since the og days, people don’t see their fellow players as human beings anymore - and it shows when you’re reading comments like that with the openly troll-y snide remarks and total lack of empathy
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So… what the heck does “soon” mean?
It has been 5d since this blue post, and I have yet to receive a single item from my “personal” guild bank…
This is absolutely unacceptable.
Since vanilla, I posted for the first time on the official forums due to this issue via the largest US thread that has now been closed without explanation.
I am now making my second post regarding the same issue due the ridiculous response Blizzard has provided. The ambiguity is insane.
I created an ingame ticket the day after this blue post went live and received a response today suggesting I open a bug report as customer service cannot assist. They also mentioned restorations are underway… which to be frank, I do not even believe given the communities responses to this blue post and lack or real restoration (myself included).
If customer service cannot help, then who?
Who is actually “packing up the missing items?”
Who is considering the paying customer?
Who is actively engaged in resolution?
Who can speak to the timeline for completion?
How are the items being restored? All at once for each case? in waves? mail over the next year?
This blue post creates more questions than it answers…
This was not the players fault, this falls solely on Blizzard. Therefore, Blizzard should put ALL hands on deck to fix it. Even if it means reviewing every case individually and manually.
Due to the wow token, this is quite literally deleting potential battle.net balance. Deleting customers real cash. Absolutely unacceptable.
PLEASE consider the real people playing your games and prioritize a REAL SOLUTION
Thank you. Amen.
17 Likes
LOL well, there’s a reason I actually had Trade Chat turned OFF for most of the years betw. mid-WotLK (so actually, it’s been kind of bad for awhile . . ., though admittedly, it has gotten worse) and near the end of Dragonflight (when the Whale crafters weren’t around and I could actually fill a few work orders if people needed it, mostly for the Work-order weekly quests). A LOT of the Blizzard community is like that. Probably a lot of the gaming, the internet community is like that (you know, the F-WAD theory and all that . . .) That’s why I was actually quite impressed that MOST of this thread and about 99.9% of the original Bug Report thread were full of people who were willing to be supportive of each other, even when they may not have suffered as much of a loss as others. Good people are out there, but it takes a lot of looking. As angry as we are, I think having that community to commiserate with, and not feeling alone, not feeling like a freak for having multiple guild banks, not feeling like I was petty being furious and sad for losing almost the entirety of one of my banks, and partial loss of other banks (including the active guild).
It wouldn’t occur to me to go to a forum post or reddit thread of a bunch of people who were treated badly by a company (or an even worse loss or real-life catastrophe) due to no fault of their own, whether it’s loss of pixels, time, money or “stuff” (because it could be said “meh, it’s just STUFF”) and troll them. I don’t see the POINT. We’re not getting anything else back - at least let us rage and rant and rave till we reach “acceptance,” or find a constructive way to deal with this, and let us at least have the support of others. Or maybe even come up with some kind of a helpful solution (not likely though). This IS a support group pretty much. Why would anyone go to a support group to minimize others’ pain?
7 Likes
Almost 1,700 posts in this thread, of which only TWO are from a “Blue”…
Even though someone with Blizzard moved this thread to “General Discussion” this issue is still very much a Customer Relations issue… One that Blizzard is (still) handling poorly…
To everyone else out there who has lost countless hours of in-game progress from your guild banks, you have my sympathy (for whatever that may be worth).
9 Likes
When is this mailing supposed to happen? I have not received anything yet on my guild leader character. While it would suck to lose some of the materials, stockpile of glyphs and what not… I could deal with that. The worst thing was that I had quite a few of the Wirt’s leg weapon variants from the diablo event in one of my tabs and I can’t just get them anymore without buying on the AH which would be unfair to me. 
4 Likes
Another confirmation here, that the Epic edition doesn’t help. While I bought it mostly for the goodies (with it hurting a bit less since it included 1 mo. gametime) I think I spent my early days fretting over all the crap that disappeared from my various guild banks. I was actually tabbing out a LOT during my “early access” (and beyond) to the original Bug Report Forum on this topic. I think I was also paying to beta test the product. Actually, I think I still am . . .
Ikillu, while I’m not 100% positive, I think this is it. 
I hope I’m wrong but the Blues messages make it seem that they are done that they consider this “resolved.” I’m so sorry. 
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All tabs wiped. Still zero items restored. No email from Blizzard. Just silence.
7 Likes
Idem here.
I had 6 personal guild banks, 118 alts at last count and lost around 90% of the contents. It’s left me discouraged and pissed off to the point that I’ve stopped playing.
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I like the idea of a title. Esp since we’re dealing with … ‘void-like’ elements. >,<"
1 Like
Since they said it would be returned to my guild leader character,
I double checked today to make sure my guild leader character didn’t receive anything.
Hearthstone which is the current guild leader, since it doesn’t let me set cross server toons as a the guild leader, received one mailed item from blizzard a “Tiered Medallion Setting”.
Not a stack of them or anything else.
So I am still missing all my pets, enchants, food, flasks, enchanting mats, lockboxes, shadowlands items for pets/mounts, and various gear and recipes I had in my gbank.
I know my item losses are minor compared to some and their losses but for a GL who struggles to keep people, who kinda offered a safe space to keep gear for raiders, its a great loss of trust. Whats the point of a guild if you can’t promise that your raid earned items will be available for alts an so on.
This bug has burnt a population who never gets thanked, who basically has been ignored by blizzard for years. Its pretty pathetic that no streamer has given a full update on this.
15 Likes
“To a good understander, few words” says a saying in Spanish.
Everyone wants us to stop talking about it. There would have been labor consequences, we will never know.
I agree not to touch the subject again, but in exchange for the title being instituted “The Scammed”. And I will use it forever.
I guess I never realized this is a game that is so successful they don’t need players.
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Everyone got screwed. Big surprise! Not!
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Nah, not everyone got screwed. Unless you’re a streamer (portraying Blizzard in a positive light) or some random nerd race to world first, in which case you’re an"elitist" and Blizzard respects that more than anything.
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It’s been like that for a while now. They ruin the game on a daily basis just to make the 1% happy, because screw everyone else… which doesn’t make sense because that 1% play 3 months and leave until the next big patch, whereas everyone else who’s loyal play every day. If the 1% quit playing wow forever, it would be the best thing that ever happened to wow. If the casual stopped playing wow, it would be the worst thing that ever happened to wow, meaning wow would die.
4 Likes