Of course they know what went wrong. They claim to have figured out within days and kept that secret and acknowledged it only after 5 weeks of silence. My comment was directed at outsiders who might attempt to figure out the particulars of exactly what they are lying about.
It does make me wonder though if they have a faster “hot” database for “active” data and something separate for inactive data or data not accessed recently.
Posting my updated losses for the morbidly curious. The 7th tab in the second bank I’m ignoring in my calculations as I know I shuffled things around and disenchanted a lot of the items for material. These were the two banks I was actively depositing items into.
I’m in a third (real) guild and that bank had a ton of items go missing as well but sadly I don’t have an older Altoholic snapshot to determine what was deleted from that bank.
(URL’s mangled with an extra space due to forum restrictions)
https ://lh3.googleusercontent.com/pw/AP1GczNcoaN-z2s62F5d7gHOQLiiom782DIipHhdrh1JYeqa61hcSdUC61LT8Wk3iaPVtjwNqxuhhhLJqAAbboBJLg24VEXRlEmwhq3XSlFpEt_rqjaDkM12PKWf025X04fOs8rpP9fT2xvvCAPFqpythNZ7=w3894-h1362-s-no
https ://lh3.googleusercontent.com/pw/AP1GczNoTaZ5Ri3vc9LFPwin4E13CC0qfHDSmLcoNYJ4CNr7YngKatzNuUPSL_jZSWXKsQHw8mZc1YcmrH4Bn5eNqyVBbJ1mxmJwPTlQhEAItaYf_uJuFg_Ft7nAUfqCzq2FMbFL_dX0xHRfRLA8VfMmlpun=w4235-h1362-s-no