It’s a touchy topic because it’s acquired the baggage of being synonymous with the train-wreck television shows that equate amassing large amounts of things with mental disorders. I think the ingrained reaction these days is to assume that you’re being attacked if someone uses the term. It’s unfortunate, to say the least.
Editing to add: I’d really like to have back the considerate, baggage-less, neutral English language back for Christmas, please. 