After a week without updates here, I submitted the following ticket:
Guild Bank Restoration
Hello, of the items (estimated to be around 100 stacks of up to 1000 per stack) lost from my personal guild bank, I’ve only had 2 restored. Has this process been completed or can I expect more items to be returned? If these are the only items restored, will there be some other form of compensation? I’m looking at the loss of millions of gold in mats. This equates to well over a dozen WoW Tokens lost; hundreds of dollars or years of game time. I understand this has been an extremely difficult issue for Blizzard and I have been patient. I am willing to discuss other forms of reimbursement if the actual items cannot be returned (as implied in the forum post on the subject). The possibility of being left with just the loss is almost inconceivable and the goodwill lost with Blizzard may never be recoverable. I’m hoping this won’t be the case. Thank you
I got an automated response to that. I marked it as unresolved.
Then:
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Hjalkur
Greetings! Thank you for contacting Blizzard Customer Support. I apologise for long waiting times, we have been getting a lot of contacts lately, so our queues have increased. I’m sorry to hear that your guild was affected by a recent issue and you ended up missing items from the guild bank. A forum post explaining the investigation into this issue and the outcome has been posted on the US forums which you can read here: Guild Bank Missing Items Update (US region) https://eu.forums.blizzard.com/en/wow/t/guild-bank-missing-items-update/538628 (EU region) Please make sure that you post your feedback in there. Unfortunately Customer Support is not in the position to offer restorations. Creating futher ticket about this will not resolve this issue for you. This is something that needs to be addressed by letting the developers know through bug reports via forums. Apologies for inconvenience caused. Should you have any other questions, feel free to contact us any time! Blizzard Customer Support.
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So this is considered resolved by Blizzard. I’m beyond disappointed and very shocked. Overall I’ve been very happy with TWW, but this overshadows everything now. So much trust and goodwill has been lost. After 20 years, I think this may be the end. I understand WoW has moved into the “cash cow” phase, but this is a plane in nosedive. How can you hope to last if you abuse your most faithful customers? Added to that we are talking about actual financial harm. I lost millions in gold which translates into hundreds of dollars through the token system. No doubt there are going to be lawsuits. The small claims alone will end up costing them tens of thousands of dollars, even if they win every case. This is so beyond short-sighted. This feels so bad.