Not being part of a guild, I am unaffected by this issue. However, I am aghast at the way Blizzard is handling this data loss. I wonder if some of those who say “it’s just pixels” would say the same thing if all of their toons got wiped by a bug. They may say that they would, but I am sure it would be different to many of them then, even though that, too, is “just pixels”.
It’s also astounding to me the lack of empathy some seem to hold for their fellow players, people just like them. I’m someone who always plays solo, but WoW is still an MMO, and my fellow players, whom I am always surrounded by, matter to me. The first day I made a toon and logged on to play, it was an interaction with a fellow player that first sold me on the magic of this game. Other players and their feelings matter. A lot of players being angry and hurt, and Blizzard’s reaction to it, matters to me. Even if I only ever cared about myself, it would matter because next time, it could be me on the receiving end of such callous customer service and poor communication.
I bought TWW and even paid for early access. I regret showing Blizzard that support in light of this. I cancelled my sub yesterday over this because it feels like it’s all I can do to show them that this isn’t acceptable, since it seems like voicing our grievances here is not something they care about. Blizzard cares about money. I wish I hadn’t given them so much recently.
Will I be back? Probably someday. I still love WoW. Eventually the bad taste this left in my mouth will subside, and I’ll return, but if I had been affected by the sort of losses people are talking about here, that would not be the case at all. It would be the end of the road for me.
To all of you affected, I am so sorry. To everyone else, I would suggest showing some kindness, even if you don’t “get” why people would be so upset.