Game is crashing when I click play

I was attempting to play SoD. I installed WoW classic and when I hit Play it would go to a black screen and when I click, I would get an error “Wow is not responding” and I would close it. After several attempts to correct this I reinstalled windows.

Now retail is doing the exact same thing. I click play and it goes to a black screen that turns white with an error saying WoW has stopped responding. Neither is working now.

I have tried updating drivers, windowed mode, repairing the install etc…

Please add your DxDiag so community members can help you.

What parts do you need? Its too long to post.

Same issue, elocin i added my dxdiag in my thread.

Can you link your thread please?

The whole thing. Please use Pastebin.com and link here if it’s too large.

I already responded to it.

1 Like

Yeah that site is full of spyware lol


System Information

  Time of this report: 12/3/2023, 14:59:09
         Machine name: DESKTOP-BP3EA3T
           Machine Id: {71785DBC-4FAA-46A1-8BF3-DEB7566DC3DB}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: Dell Inc.
         System Model: Precision Tower 3620
                 BIOS: 2.24.0 (type: UEFI)
            Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
               Memory: 32768MB RAM
  Available OS Memory: 32658MB RAM
            Page File: 7404MB used, 30374MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 144 DPI (150 percent)
      DWM DPI Scaling: UnKnown
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.3636 64bit Unicode


DxDiag Notes

  Display Tab 1: No problems found.
  Display Tab 2: No problems found.
  Display Tab 3: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)


Display Devices

       Card name: AMD Radeon RX 6500 XT
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x743F)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_1002&DEV_743F&SUBSYS_2415148C&REV_C1
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 20380 MB
Dedicated Memory: 4051 MB
Shared Memory: 16329 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.642578,0.332031), Green(0.322266,0.623047), Blue(0.146484,0.055664), White Point(0.280273,0.290039)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: 32S327
Monitor Id: TCL0000
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\amdxc64.dll
Driver File Version: 31.00.22023.1014 (English)
Driver Version: 31.0.22023.1014
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 10/24/2023 7:00:00 PM, 1857152 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-377F-11CF-CA74-12526EC2D235}
Vendor ID: 0x1002
Device ID: 0x743F
SubSys ID: 0x2415148C
Revision ID: 0x00C1
Driver Strong Name: oem68.inf:cb0ae4145844eb95:ati2mtag_Navi24:31.0.22023.1014:PCI\VEN_1002&DEV_743F&REV_C1
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {603A4756-A864-4F91-BB62-2C935B7A1391} {84AD67F6-4C21-419A-9F0B-24F0578906C1}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

       Card name: AMD Radeon RX 6500 XT
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x743F)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_1002&DEV_743F&SUBSYS_2415148C&REV_C1
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 20380 MB
Dedicated Memory: 4051 MB
Shared Memory: 16329 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.625000,0.339844), Green(0.280273,0.594727), Blue(0.155273,0.070312), White Point(0.283203,0.297852)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: TCL
Monitor Id: TCL0000
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\amdxc64.dll
Driver File Version: 31.00.22023.1014 (English)
Driver Version: 31.0.22023.1014
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 10/24/2023 7:00:00 PM, 1857152 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-377F-11CF-CA74-12526EC2D235}
Vendor ID: 0x1002
Device ID: 0x743F
SubSys ID: 0x2415148C
Revision ID: 0x00C1
Driver Strong Name: oem68.inf:cb0ae4145844eb95:ati2mtag_Navi24:31.0.22023.1014:PCI\VEN_1002&DEV_743F&REV_C1
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {603A4756-A864-4F91-BB62-2C935B7A1391} {84AD67F6-4C21-419A-9F0B-24F0578906C1}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

       Card name: Intel(R) HD Graphics 530
    Manufacturer: Intel Corporation
       Chip type: Intel(R) HD Graphics Family
        DAC type: Internal
     Device Type: Full Device
      Device Key: Enum\PCI\VEN_8086&DEV_1912&SUBSYS_06B71028&REV_06
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16457 MB
Dedicated Memory: 128 MB
Shared Memory: 16329 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_19812d3db79f7a21\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_19812d3db79f7a21\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_19812d3db79f7a21\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_19812d3db79f7a21\igd12umd64.dll
Driver File Version: 27.20.0100.9664 (English)
Driver Version: 27.20.100.9664
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Not Supported by WiFi driver
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Not Supported
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 5/31/2021 7:00:00 PM, 1481576 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x8086
Device ID: 0x1912
SubSys ID: 0x06B71028
Revision ID: 0x0006
Driver Strong Name: oem48.inf:5f63e53470659c00:iSKLD_w10_DS:27.20.100.9664:PCI\VEN_8086&DEV_1912&SUBSYS_06B71028
Rank Of Driver: 00CF0001
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 {E07EC519-E651-4CD6-AC84-1370CCEEC851} {BCC5DB6D-A2B6-4AF0-ACE4-ADB1F787BC89} DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT {C528916C-C0AF-4645-8CB2-372B6D4ADC2A} {91CD2D6E-897B-4FA1-B0D7-51DC88010E0A} {442B942A-B4D9-4940-BC45-A882E5F919F3} {97688186-56A8-4094-B543-FC9DAAA49F4B} {1424D4DC-7CF5-4BB1-9CD7-B63717A72A6B} {C346E8A3-CBED-4D27-87CC-A70EB4DC8C27} {FFC79924-5EAF-4666-A736-06190F281443} {2364D06A-F67F-4186-AED0-62B99E1784F1} {28566328-F041-4466-8B14-8F5831E78F8B} {8C56EB1E-2B47-466F-8D33-7DBCD63F3DF2} DXVA2_ModeHEVC_VLD_Main {75FC75F7-C589-4A07-A25B-72E03B0383B3} DXVA2_ModeHEVC_VLD_Main10 {07CFAFFB-5A2E-4B99-B62A-E4CA53B6D5AA} {76988A52-DF13-419A-8E64-FFCF4A336CF5} {50925B7B-E931-4978-A12A-586630F095F9} {B69C20E0-2508-8790-0305-875499E0A2D0} {49761BEC-4B63-4349-A5FF-87FFDF088466}
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported
Extension Drivers:
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_9fb2e6cb71663159\iigd_ext.inf
Driver Version: 27.20.100.9664
Driver Date: 06/01/2021
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_ac035f9968968eaa\iigd_ext.inf
Driver Version: 30.0.101.1692
Driver Date: 04/03/2022
Driver Provider: Intel Corporation
Catalog Attributes: Universal:False Declarative:True
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A


Sound Devices

        Description: 1 - 32S327 (AMD High Definition Audio Device)

Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1008
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: AtihdWT6.sys
Driver Version: 10.0.1.30 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 7/26/2023 7:00:00 PM, 247368 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

        Description: 2 - TCL (AMD High Definition Audio Device)

Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1008
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: AtihdWT6.sys
Driver Version: 10.0.1.30 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 7/26/2023 7:00:00 PM, 247368 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

        Description: Headset Earphone (Plantronics Blackwire 5220 Series)

Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_047F&PID_C053&REV_0223&MI_00
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: USBAUDIO.sys
Driver Version: 10.0.19041.3636 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 10/18/2023 7:00:00 PM, 205824 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

        Description: Speakers (High Definition Audio Device)

Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_102806B7&REV_1000
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: HdAudio.sys
Driver Version: 10.0.19041.3636 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 10/18/2023 7:00:00 PM, 430080 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No


Sound Capture Devices

        Description: Headset Microphone (Plantronics Blackwire 5220 Series)

Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 10.0.19041.3636 (English)
Driver Attributes: Final Retail
Date and Size: 10/18/2023 7:00:00 PM, 205824 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

We’ve been using it for over 10 years here in the forum without issue, so I’m not sure what you mean. Anyway, I need the rest.

1 Like

So no joke I am sitting here on my other screen and I had the crashed wow just sitting there and out of nowhere it started. Prob been sitting there 20 min and now it seems to be lunching fine I am gonna try the same with classic. Could it have had something to do with trying to play the cinematic? So flipping odd

Can’t say. You can check your Windows reliability tool to see the recent errors.

1 Like

It’s a Blizz issue if running AMD and DX12 .
Switched to 11 and can get in now.
This should be pinned and perhaps even a note about it on the laucher streamers…

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