Game is crashing more and more... tips?

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1

Hey all,

I’ve been playing wow on my current setup for about 1 year now, and it is a gaming laptop since i travel on the road a lot for work. It is labelled as a beast computer and it has served me well up until now, where now the game keeps crashing over and over at a quicker rate. It will crash in loading screens, when I am turning my FOV camera too fast, even on the character select screen…

These are the exceptions I have been seeing when it crashes:

0xC00000E5 (EXCEPTION_INTERNAL_ERROR)

  1. Crash originates in KERNELBASE.dll

It also has caused my PC to hard restart at times.

This is my PC and the specs that I have:

Device name Kade-ROG
Processor Intel(R) Core™ i9-14900HX (2.20 GHz)
Installed RAM 32.0 GB (31.6 GB usable)
Graphics card NVIDIA GeForce RTX 4060 Laptop GPU (8 GB)
Intel(R) UHD Graphics (128 MB)
Storage 730 GB of 954 GB used

Since these crashes started I have:

Updated BIOS, Uninstalled and reinstalled drivers for everything on my laptop, opened up windows security settings, lowered graphics, deleted all addons, fully uninstalled and reinstalled wow, ran everything possible as administrator, disabled all overlays during games, replaced armoury crate with G-Helper…

I am lost and hoping someone is able to recommend a fix I haven’t tried, anything is much appreciated

2

Unfortunately both of these are pretty generic - and poor old Kernelbase.dll’s getting dragged through the mud as it always is; when it’s almost certainly not at fault, and just doing as instructed.

What happens when the game client crashes? I get that you find the above in Event Viewer afterwards, but does World of Warcraft throw an, I don’t know, Error #132 or Error #134?

Hey, not for nothing - let’s try checking whether crashes still happen during a Clean Boot.

Try to avoid opening anything other than Battle.net & World of Warcraft.

https://support.microsoft.com/en-us/windows/experience/startup-boot/how-to-perform-a-clean-boot-in-windows
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I recommend reducing the speed on your cores with the Intel Tuning Utility. 4.2Ghz is probably a good starting place and continue reducing until it’s stable.

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