Game crashes

[Quivertide-doomhowl]

My game crashes more times a day, with codes like below. The blizzard support send me to the forums. Can someone tell me what’s wrong?

Please use the Report ID below when communicating with Blizzard about this issue.

235CE742-D9D2-4A80-B44E-1C12091FF88A

[Kozzae-4668 (Kozzae)]

This code submits to the development team by the crash reporter, and no one here can decode them, and will not generate a response.

Please note, this is a player to player discussion forum, myself also just a player. Unfortunately this is not a forum where direct diagnosis or fixes are guaranteed. There is more information about your PC we may need to evaluate your issue, but this does not replace the need for a full evaluation and may need a local PC tech to become involved if you are not sure of how to proceed. With this in mind we can look at a dxdiag and make some recommendations. Errors are usually noted on the end.

To run dxdiag, open the Run window (Windows key + R), type “dxdiag”, and press Enter or click “OK”. This will open the [DirectX Diagnostic Tool], where you can view system information and save a report.

You can paste the results to a site like pastebin.com to help bypass the character limitations imposed by Discourse.

Steps to run dxdiag:

1. Open the Run window: Press the Windows key + R.

2. Type dxdiag: In the “Open” field, type “dxdiag” (without quotes).

3. Run the command: Press Enter or click “OK”.

4. The DirectX Diagnostic Tool will open: You can then explore the information it provides and save a report if needed.

5. Save the report (optional): Click “Save All Information” to save a text file containing the diagnostic data.

6. Choose a location and save: Select a location on your computer to save the file.

7. Exit the tool: Once you’ve saved the report (or if you don’t need to save it), you can exit the DirectX Diagnostic Tool.

For a Diag, you can post it to a site like pastebin, and then code the link to bypass trust level restrictions.

Posting a Code Line

`Posting a Code Line`

Use a code line to post a URL as most users will be at “Trust Level 1” or less. Note that Overwatch forum trust levels do not pass over into the BlizzCon forums. Attempting to post a URL without wrapping it will result in an error.