Metrics are part of corporate tracking, yes. And they are necessary for a fully unbiased understanding of any situation. But refusing to see where customers are coming from emotionally is a recipe for disaster. I can speak from experience as someone who manages clients for a living and has had to clean up more than one mess caused by people relying solely on data as their benchmark for success.
The number can look amazing until you pick up the phone and the customer greets you with the corporate equivalent of “well, ackchuwally…”
And suddenly all that extra business you’ve been dreaming of based on your metric reporting turns out to be a fiction because the client isn’t comfortable signing over anything more. So many times that could have been addressed well in advance by putting oneself in the customer’s shoes and really listening to what they are saying rather than what you expect to hear based on the data.
It amazes me Ion still has not realized that Activision Cash division has more pull than he does. If he really does want to remove flying they would never let it happen. Too many flying mounts to sell. Even the ground only side would never buy a ground only mount.
Ok! So what do you do? Do you cater to the people who swear they will stay engaged if you give them everything they want with no effort the moment they think they deserve it? What downsides can you imagine if you did this? None? Cool! But unrealistic . Do you make them work for it in a different way that’s maybe more challenging/fun/experiential over wq as nauseum? What about the people that are fine with pf? What about the no flighters?
And what other businesses completely cater to some of their clients needs? Let’s list them! You start!
From what I’ve seen in the various pathfinder topics is that the pro-pathfinder people say that the ability to fly encourages people to rush through content by just flying over it.
I certainly can’t speak for everyone, but it is having the exact opposite effect on me. I love taking my time to an absolutely insane amount, but as soon as I reached WoD, it turned to just wanting to get it over with. Which… isn’t what I want out of a game. It feels a bit closer to work than it did before, as opposed to fun. And I’ve found myself dreading moving over to a new expac, rather than looking forward to it, because I’m haunted by the fact that I’m just going to have to do pathfinder all over again.
There are none. All of the people to claim to not like flying mount up on that flying mount the second flying is available. Hypocrites. If someone wants a ground experience all they have to do is use a ground mount.
The gist of your post: you don’t believe a business should listen to everything that every customer asks for, because many of the requests would be contradictory. Yeah?
That’s true, but it’s up to the business to figure out what all should be listened to. The answer probably isn’t “none of it,” and it definitely isn’t “none of it and delude ourselves into thinking data tells us so.”
Ah yes, the “I’m going to make up stuff and present it as fact to suit my agenda” angle. By all means, please continue, lol.
I already trashed this feeble line of thinking earlier: If you think WoD would have been a great success with flying, then you’re absolutely delusional. Pretending that people quit the game because of flying is nothing short of hilarious and you only see it happen in these reassurance topics.
During that 19 day interval, servers emptied, guilds folded, long-time veteran players left the game in droves. For the first time, Blizzard employees solicited, online, cancellation reasons from departing players. These forums were flooded with over 150,000 posts, hundreds of threads in protest.
Are you really claiming that someone wasn’t around for WoD?
I have the ugly moose that was removed with Legion. Way to showcase how upset you are. A few seconds of effort could’ve kept this from blowing up in your face.
Lmao. Imagine thinking this. Yeah man, I’m sure WoD would have been rolling in subscribers had flying been enabled from launch rather than 6.2… That actually gave me a chuckle. The lies some of you tell yourself.
It must really suck to believe a claim so much then realize you don’t have any proof to support it as fact.
You’re free to think that people quit because of flying, just as I’m free to think that nobody quit due to it, but until you realize the difference between fact and opinion, Blizzard will continue to ignore your screeching.
. Do you make them work for it in a different way that’s maybe more challenging/fun/experiential over wq as nauseum? What about the people that are fine with pf? What about the no flighters?
