Find missing bnet account from character name?

Support Customer Support
1

Hi,

i have a mate that wants to recover his bnet account but he can only remember the name of his character, class and realm played on. Is this enough info to provide him with the email address or battle tag?

Thanks.

2

It should be but they can also look it up by name, or address. His best bet would be live chat when it opens up.

Edit: i believe they will also ask for a copy of his ID for verification.

Edit 2: ignore me read the blue ha

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3

Yes and no. It should be enough to allow our Support staff to be able to locate the account. We’d be unable to provide account specifics in most situations, but if they are able to verify that they are the registered user for the account they’d be able to update the registered email address so they could regain access.

You’ll want to put in ticket in under Contact Support > World of Warcraft > Account > Can’t log in > Recover email address

During business hours they’ll have the option to use Live Chat or request a callback.

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4

Thank you very much, I’ll pass the info on

1 Like