For everyone still having issues, please make sure you’re posting in the Bug Forums! Nothing wrong with adding your voice here, but be aware devs and GMs aren’t looking at this forum for feedback as this specific forum is player-to-player assistance. I found this thread over on Bug Reports. Doesn’t look like there’s a mega thread, so please feel free to post in the linked thread below or start a new one in Bug Reports. Posting your issue in a monitored forum is a good way to let Blizz know this is an ongoing issue.
I haven’t seen any updates, but Blizzard has acknowledged the issue and is working on a fix. No updates since then. Hope everyone here can get their Fel Drake
That is when I claimed mine as well, I know people who didn’t start watching the streams and claim the mount until much later or even the next day. I still have no mount. I claimed the hatchling but I already have it so I am not concerned with that. I am working on the windsteed mount now and I am curious how that is going to go, I am worried I am going to run into the same issue I did with the drake.
That’s not how things work. You’re right that those two statements can be interpreted differently, but demanding more is not going to work out around here.
Whether they say they are looking into it, or they are working on it, or they are going to fix something, or they are going to sign over 90% of the company to you, the only option is to wait until it’s actually done.
I’m a paying customer and am entitled to complain and to want clear answers.
If that’s how it works or not and the companies give me that answer or not is another issue.
I’m entitled to want that. I don’t have to go easy on a multi billion dollar company with a CEO receiving bonuses in the hundreds of millions of dollars. That money comes from me and from you. From us.
They have the budget and tools to deal with any problem that comes their way. I am entitled to complain and entitled to want decent answers, even if the answer is a no.
So, when I say I’d like a crystal clear response, that doesn’t mean that “getting that response is how things work” or that “I should get it”
But it’s irrelevant because Blizzard does what Blizzard does and your wants do not change their minds.
They keep detailed information about all their development activities, including bug hunting, entirely to themselves. And no one has ever convinced them to do otherwise.
They do not status bug fix activity to the player community. Honestly, what we have here is a lot more than typical. Ultimately, if they choose to continue to report on this, they still wouldn’t spam “still working on it” statuses.
However me being personally affected by this doesn’t change the fact that it bothers me and drives me to complain.
Blizzard can ignore, never reply or never fix the bug. That’s fine. It’s their game, they can do what they want.
I can complain and unsub if it bothers me too much. And all of that is okay.
Blizzard can make their move and I mike mine, then life goes on.
I don’t expect anything good from Blizzard nowadays, and I am aware of how CS works and of all the lawsuits.
Just because the CS doesn’t act the way I want it to doesn’t mean that I will give up or that I won’t complain. I do whatever I want when it comes to my actions. They can do whatever they want.
that response has been given.
they’ve already stated that they don’t have an ETA for a fix.
…but this isn’t enough to put an end to bitter posts about how Blizzard are trying to sweep it under the rug, or how they’re waiting it out so people will go away and forget about it, or how “they don’t care”.
Instead of being thankful that it’s being worked on, people would prefer to make rude comments about the people they expect to fix the problem.
I’m a paying customer and I want the exact opposite of you. Now, what should they do? This is why being a “paying customer” doesn’t entitle you to anything.
Your frustration is understandable, but that does not mean that Blizzard is going to stop what they are doing to make it clear to you. That’s simply not how they operate, for better or for worse.
Fair enough. My main intent is that no one should have any illusion about the power of complaining here. This is Blizzard’s world; we’re just renting time in it, on their terms, as is. You’re not required to like all of it, but Blizzard is not required to care.
“It is a known issue. No ETA on a fix” is not the same as “It is a known issue, no ETA on a fix, but we are working on fixing it”
Blizzard’s statement is still vague here in my opinion. They say it’s a known issue and there’s no estimated time for a fix, that’s cool. But do they even plan on working on the fix? That’s what I want from them.
All that post tells me is “yeah, we know it’s a problem but we aren’t fixing it now, and maybe never will”
I want a crystal clear response on whether they will fix it or not.
Not a response on if it’s a known issue or if there’s an estimated time for a fix.
You can disagree, that’s fine. That is still vague an open to interpretation in my eyes and if you plan on attempting to correct me again I’d like to respectfully invite you to remove yourself from this thread or at least not reply to me personally, I don’t welcome your replies.
I disagree with your first statement. Being a paying customer does entitle me to complain and give feedback on the products and services I pay for. Same goes for you.
If we want different things those are also different subjects. People act and react in different ways, people want different things.
As for your statement on “Blizzard is going to stop what they are doing to reply to me”
I never said I expect that. I never said that’s how things work. In fact, I expect the opposite. Still I post here saying I want that clear answer. Crazy, isn’t it?
Please stop assuming things and putting things in my mouth.
I just said I’d like a crystal clear answer on whether they’ll fix it or not. And that’s all that it means.
You won’t get that from the Customer Support forum unless it is first announced by the Devs. Asking here won’t get to the Devs. The Devs don’t come to the Customer Support forum for feedback. That’s why all the “me too” posts in Customer Support don’t go anywhere. The Devs DO take that information from Bug Reports and General Discussion.
If you want a reply from the Devs about this, you could try their Twitter account @WarcraftDevs.
Thank you for suggesting the warcraft devs twitter in your reply, that is actually helpful.
However all the statements you said before that are of no use to me. I’m already aware of all of that. I have submitted a bug report in-game over a week ago and also posted in the bug forums post.
I’m posting here because this is currently the most popular thread about this issue and, believe it or not, because I want to.
I’m not expecting any replies. I still want to put my opinion out there. Crazy, huh?
And despite you linking me the devs twitter, I don’t use or plan to use twitter, so I won’t go that far.
You don’t need to, as others have already tweeted towards the devs so far but have not received a tweet back about it yet.
I think they’re prioritising other expansion matters seeing as a couple quests broke/abused over the last week. I don’t have the Feldrake either but a cosmetic is generally lower on the priority scale than progression matters.
