I already know I’m going to probably get a lot of flak for posting this. Been watching this thread the past few days and some of the responses I’m seeing here are extremely disappointing.
“I will remind everyone though, no one seeks Customer Support because they’re having a great day. It’s almost always because they’ve encountered a problem, they are upset or frustrated, and they just want some direction/information. Lets remember to show some empathy, assume positive intent, and try to help.
If it doesn’t seem like that help is being well received, consider removing yourself from the interaction. You’ve done your part, and that’s all we ask 
“
Let’s keep in mind not everyone here uses the forums regularly, if at all. People have a right to be frustrated and voice their concerns with their issue so long as they’re remaining respectful and constructive. Not everyone here uses Twitter or is aware of the update posts on Blizzard’s site, and not everyone is aware that the Blues have posted updates on the thread itself, especially if individuals coming here don’t use the forums.
This isn’t targeted at anyone in here, I’m not trying to put anyone down, but some of the responses are starting to get non-constructive.