Error #132

Support Technical Support
1

heya this is about a month or two recent and i’m not having a similar problem when launching any other game, as far as I can tell this happened after a windows update or a wow update, i have my dxdiag ready but not sure which part to post as it exceeds character limit

i was hoping windows/wow would eventually update and this would fix itself but uh prepatch is coming and i’m kinda worried now

2

Hey there,

Go ahead and use the info below to post your DXDIAG

  1. Press Windows Key + R.
  2. In the Run window type dxdiag and press Enter.
  3. In the DirectX window, click Save All Information.
  4. Name the file “dxdiag” and save it to your Desktop. Open the new dxdiag file with Notepad.
  5. In the posting section hit the </> button for “Preformatted text” then paste (Ctrl+V) the DXDIAG contents. That’ll make the information much more readable.

If you are unable to post this due to the length of the DXDIAG, please feel free to use pastebin.com and share the direct link with us instead. Use the </> button as well in order to share the link.

3

https://pastebin.com/JcgPMM1V

there ya go, I think I did it right

4

Thanks!

So looking over the DXDIAG I’m not seeing anything too alarming really. There’s some app crashes for what looks like a Star Wars mod so that’s probably safe to ignore here, and the only other thing is the Intel drivers are slightly out of date.

The error 132 crash log does look like it’s a graphics or driver issue that is causing the crash. Lets try wiping the Intel graphics drivers using Display Driver Uninstaller and the install the latest version directly from Intel.

  1. Download DDU here
    • Click on the first link under “Announcements” titled Display Driver Uninstaller (DDU). Then click the “Official Download Here” link to start the download.
  2. Run the .exe file and extract the contents to the default location. Open the new folder and run the Display Driver Uninstaller.
  3. You will get a pop-up saying it is recommended to reboot in Safe Mode, feel free to ignore this if you are not familiar with how to get into Safe Mode. To start the removal process, click on the driver type on the right side first, then click “Clean and restart”
  4. Once the PC restarts, go ahead and download the current drivers here: https://downloadcenter.intel.com/download/29784/Intel-Graphics-Windows-10-DCH-Drivers?wapkw=i3-7130U
  5. Run the driver installer and use the default/recommended install steps.
5

Thank you very much, this worked entirely.