Emerald Mark of Mastery

Tonight I killed Heroic Fyrakk on my priest. I got AOTC on her. And she doesn’t have 2k io yet and I don’t pvp. So, why didn’t I receive my Emerald Mark of Mastery upon getting AOTC on my character for the first time? I also opened a ticket but it says 9.5 days. I’d really like my heroic tier before then, it’d really help me out. Anyone else have this issue?

Most tickets are around 2 days 9 is the oldest ticket in que. This is gona be tricky you got the achievement but gms rarely hand out loot depends on the situation.

AOTC only comes from killing Fyrakk.

The Mark comes from completing all encounters on heroic with the requisite achievement, and your profile shows you do not yet have a heroic Smolderon kill.

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Welp. i feel stupid now, could have sworn it was just AOTC. Thanks for the clarification.