They listen, but take time making requests a reality. I mean we did get Classic and now TBC, they made Pathfinder tolerable, heck they effectively added High Elves to the game with new customization options, etc…
They DO listen, but seems they are less likely to make gameplay changes until it’s too late, (like the last patch of an expac) even when the players are screaming from the rooftops that the new system isn’t good. I wish they’d use beta more effectively. It feels like it’s just raid testing and nothing more these days. Even though the raiders are also telling them what isn’t working, so who knows?