I did Fated Heroic Castle Nathria and received a Hymnal off of Sire Denathrius. I did not loot the boss while in raid, so when it went to my mail box, it was sent as a 220 Heroic piece instead of 298.
I submitted a ticket and they told me that “if there is a bug problem” it will be corrected.
There ain’t no “if this is found to be a bug”, this needs to be corrected. I wasn’t in “Heroic” difficulty when I fought that boss therefore it should not be sent to my mail as such. Please correct.
My two ticket responses for a item issue was:
"Hello Adventurer!
With our ticket queues being extremely busy, and in the interest of saving you some time, we are sending you this automated reply with some resources that should help you with your issue. If you still have the same problem after going through these, please get back to us.
Support Articles:
https://battle.net/support/games/wow
Game Info and Guides:
Forums:
https://forums.blizzard.com/en/wow/
As mentioned above, if these resources do not address your issue please re-open your ticket and a Game Master will get back to you as soon as possible.
Thank you for your time!"
and
"I am Game Master Liskelvor, at your service. Hope you’re doing really well!
From what I understand, you’re unable to use the Creation Catalyst Console.
I’m sorry to hear about this, I’m sure that it can be quite frustrating.
With that said, currently we don’t have any reports regarding this situation, therefore I strongly encourage you to report a bug, so our development team can see it and learn more about this issue.
You can do this two ways, in-game through the Support menu with the “Bug Report” option, or you can do it on our Bug Report Forum, that you can find here: - https://us.battle.net/support/en/article/000015043
Completing all the quests in the area is also important!
Thank you for understanding.
If you have any other questions, or need anything else, just let us know. Thanks again for reaching out to us."