Missing Crests, GM response

So, I got a GM response regarding the lack of retroactive Crests for delve completion.

Not only is the response completely underwhelming, they seemingly have different information than the rest of us.

Greetings xxxxx

Thank you for contacting Blizzard Entertainment Support. Game Master Talseiatel here

Well xxxxx, if you are missing crests I would highly recommend doing a bug report in the forums so our developers can take a look into it, as they have the necessary tools to investigate these cases. Also, any other players having similar experiences will be able to support and comment on that report, allowing it to reach our developers faster. You can report this challenge through this link: https://us.forums.blizzard.com/en/wow/c/support/bug-report/17

Or you can report it in-game as follows:

  1. Press Esc or click the ? button to open the menu.
  2. Click Support.
  3. Click Submit feedback or bug report.
  4. Enter the details of the bug into the Submit a bug description box, making sure to follow the guidelines outlined on the submission form.
  5. Click Submit.

Right now, I am afraid there’s no estimated time for a possible fix. While this is not something that can be tackled by Customer Support alone, the issue had been recognized and hopefully it won’t be long before we hear about a solution proper.

Should there be anything else you might need, just reach us, I’ll be here to find the best solution for you

*´¨)
¸.•´¸.•*´¨) ¸.•*¨)
(¸.•´ (¸.•`Sincerely,
Game Master Talseiatel
Blizzard Entertainment
https://blizzard.com/support/en/

This issue been reported several times by multiple people, the GM also claims that the issue has been recognized.

So…where is the post recognizing the lack of retroactive Crests?

Am I missing something? I don’t see any confirmation of the issue anywhere.

There might not be any such acknowledgement. It’s pretty common for the fix action for this kind of thing to be “prevent it from happening any more” but the player will be expected to catch back up on their own.

Except many people did get retroactive Crests.

Many others did not.

Hell, some got it on their alts and not their mains.

I got on 2 alts, but not another and my main. Got the same response.

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