Howdy!
Looking into this it appears the crash is related to a DirectX12 issue our developers are actively looking into resolving via a future patch or hotfix. You may try the following to work around this:
- Update Windows 10 to version 1809 following the steps Here.
- Install the latest drivers for your GPU Here. Select: Windows 10 - 64-Bit Edition → Adrenalin 2019 Edition 19.3.2 Optional.
Retest. If the issue continues to occur switch to DirectX11. Since it appears you can access the client, log into your character. Press “Esc” → System → Advanced → Graphics API → Swap to DirectX11. Restart the client and retest.
Note if you end up having to swap to DirectX 11. Try retesting have any future hotfixes are we have released serval already related to resolving related issues.
Thank you.