Crashing, freezing, and stuttering after 8.3 [Intel GPUs]

PTR users have said the issue was reported before it was dropped to the rest of us.

1 Like

Tried to do the Call of the Scarab event today. The client froze the first time I was fighting more than one mob. Gave up on that. :frowning:

Just canceled my subscription. After playing in multiple xpacs it all comes to an end. Sad how little effort was made by blizzard. Auction house mail took priority over my ability to play the game after Ive poured hours and hours and hundreds of dollars into a video game. I hope y’all get the fix! Good luck!!!

2 Likes

This is Day 8 where I am unable to complete the Magni quest line making 8.3 unplayable. Same issue as before my MacBook Pro will crash at stage 6 or 7 of retaking the forge. Also, any group content including non instanced world groups ie Bee events in stormsong cause my laptop to crash completely.

Here again is my tech specs

MacBook Pro (Retina, 13 inch Early 2015)
2.9 GHz Intel Core i5
8gb 1867 MHz DDR3
Intel Iris Graphics 6100 1536 MB

Version 10.15.2 (19C57)
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)

Every few seconds or minutes, my game will become frozen, I won’t be able to switch windows until the freeze is over, and then it will happen over and over again. Been stuck in Uldum for two nights not being able to move without crashing my game. I’m getting consistent things crashing my entire compute too, like the Kael’thas fight in Tempest Keep. Even with graphics all the way down, no addons, and no other windows open, WoW will become unresponsive and even crash my entire computer to reboot half the time.

Frustrated and sad :frowning:

3 Likes

An update has been pushed to version 8.3.0.33095. This should include the hotfix to resolve the stability issues with MacOS systems after the 8.3 patch. If you are not receiving an update, please try fully closing the Blizzard Application and reopen the application. This should push the update to you.

Please let us know if you are continuing to experience issues or if the issues have subsided after the update. Thank you for your patience throughout this time!

2 Likes

so far so good, but we will see.

It still as to be on the lowest setting. I was on 3 but now it needs to be on 1 and it is still running hot. So not fully fixed.

Change everything I said, it started doing it all again with in 10 mins. froze the whole system and locked me out. Had to force restart. You did not fix anything.

2 Likes

Updating now - will respond here when in-game. Thank you.

Please let us know

Not sure what you think you fixed with this push…however I can say it didn’t resolve the issue. In trying to do the vale quest after the push - game freeze/lockups x8, causing deaths x5…so no, you fixed nothing.

1 Like

So far so good for me after the ~100MB update… will report back any issue.

UPDATE: Everything was fine for about 30-40 minutes… went to The Chamber of Heart then within about 30 second the game froze for a good 20 seconds, then came back for about 10 seconds, then froze again for another 20 seconds, then the whole system crashed.

Here is my error log (it is different from the one I was getting before):

panic(cpu 0 caller 0xffffff8016865a3c): “Double fault at 0xffffff801678bc50, registers:\n” “CR0: 0x000000008001003b, CR2: 0xffffff9249517fc8, CR3: 0x000000002ad54000, CR4: 0x00000000003626e0\n” “RAX: 0xffffff92495181ec, RBX: 0xffffff804694b120, RCX: 0x0000000000000000, RDX: 0x00000000a75eae00\n” “RSP: 0xffffff9249517fd0, RBP: 0xffffff9249518040, RSI: 0x00000000ffffffff, RDI: 0xffffff804858db40\n” “R8: 0xffffff9249518170, R9: 0xffffff801678c3f0, R10: 0x0000000000ffffff, R11: 0x0000000000000000\n” “R12: 0xffffff804858db40, R13: 0xffffff804858db40, R14: 0xffffff9249518058, R15: 0x00000000ffffffff\n” “RFL: 0x0000000000010246, RIP: 0xffffff801678bc50, CS: 0x0000000000000008, SS: 0x0000000000000010\n” “Error code: 0x0000000000000000\n”@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.61.1/osfmk/i386/trap_native.c:168
Backtrace (CPU 0), Frame : Return Address
0xffffff8016551310 : 0xffffff801673bb1b
0xffffff8016551360 : 0xffffff80168733e5
0xffffff80165513a0 : 0xffffff8016864e5e
0xffffff80165513f0 : 0xffffff80166e2a40
0xffffff8016551410 : 0xffffff801673b207
0xffffff8016551510 : 0xffffff801673b5eb
0xffffff8016551560 : 0xffffff8016ed24f9
0xffffff80165515d0 : 0xffffff8016865a3c
0xffffff80165516c0 : 0xffffff8016ed2658
0xffffff80165516d0 : 0xffffff80166e32bf
0xffffff9249518040 : 0xffffff801678c448
0xffffff92495180f0 : 0xffffff801678c931
0xffffff9249518160 : 0xffffff801678ba5a
0xffffff9249518220 : 0xffffff801678f768
0xffffff9249518260 : 0xffffff8016cba445
0xffffff9249518280 : 0xffffff8016cb4c65
0xffffff9249518290 : 0xffffff8016ddaf69
0xffffff92495182f0 : 0xffffff8016ddaba5
0xffffff9249518700 : 0xffffff8016ddb25d
0xffffff9249518720 : 0xffffff8016e06b3f
0xffffff92495188d0 : 0xffffff7f9a9d19d3
0xffffff9249518910 : 0xffffff7f9aa57576
0xffffff9249518940 : 0xffffff7f9a9d3046
0xffffff9249518970 : 0xffffff7f9a9d13f0
0xffffff92495189a0 : 0xffffff7f9a9d373c
0xffffff9249518a00 : 0xffffff7f9a9d4227
0xffffff9249518a40 : 0xffffff7f9a9d1a4c
0xffffff9249518a80 : 0xffffff7f9aa57576
0xffffff9249518ab0 : 0xffffff7f9a9d3046
0xffffff9249518ae0 : 0xffffff7f9a9d13f0
0xffffff9249518b10 : 0xffffff7f9a9d373c
0xffffff9249518b70 : 0xffffff7f9a9d4227
0xffffff9249518bb0 : 0xffffff7f9a9d1a4c
0xffffff9249518bf0 : 0xffffff7f9aa57576
0xffffff9249518c20 : 0xffffff7f9a9d3046
0xffffff9249518c50 : 0xffffff7f9a9d13f0
0xffffff9249518c80 : 0xffffff7f9a9d373c
0xffffff9249518ce0 : 0xffffff7f9a9d4227
0xffffff9249518d20 : 0xffffff7f9a9d1a4c
0xffffff9249518d60 : 0xffffff7f9aa57576
0xffffff9249518d90 : 0xffffff7f9a9d3046
0xffffff9249518dc0 : 0xffffff7f9a9d13f0
0xffffff9249518df0 : 0xffffff7f9a9d373c
0xffffff9249518e50 : 0xffffff7f9a9d4227
0xffffff9249518e90 : 0xffffff7f9a9d1a4c
0xffffff9249518ed0 : 0xffffff7f9aa57576
0xffffff9249518f00 : 0xffffff7f9a9d3046
0xffffff9249518f30 : 0xffffff7f9a9d13f0
0xffffff9249518f60 : 0xffffff7f9a9d373c
0xffffff9249518fc0 : 0xffffff7f9a9d4227
0xffffff9249519000 : 0xffffff7f9a9d1a4c
0xffffff9249519040 : 0xffffff7f9aa57576
0xffffff9249519070 : 0xffffff7f9a9d3046
0xffffff92495190a0 : 0xffffff7f9a9d13f0
0xffffff92495190d0 : 0xffffff7f9a9d373c
0xffffff9249519130 : 0xffffff7f9a9d4227
0xffffff9249519170 : 0xffffff7f9a9d1a4c
0xffffff92495191b0 : 0xffffff7f9aa57576
0xffffff92495191e0 : 0xffffff7f9a9d3046
0xffffff9249519210 : 0xffffff7f9a9d13f0
0xffffff9249519240 : 0xffffff7f9a9d373c
0xffffff92495192a0 : 0xffffff7f9a9d4227
0xffffff92495192e0 : 0xffffff7f9a9d1a4c
0xffffff9249519320 : 0xffffff7f9aa57576
0xffffff9249519350 : 0xffffff7f9a9d3046
0xffffff9249519380 : 0xffffff7f9a9d13f0
0xffffff92495193b0 : 0xffffff7f9a9d373c
0xffffff9249519410 : 0xffffff7f9a9d4227
0xffffff9249519450 : 0xffffff7f9a9d1a4c
0xffffff9249519490 : 0xffffff7f9aa57576
0xffffff92495194c0 : 0xffffff7f9a9d3046
0xffffff92495194f0 : 0xffffff7f9a9d13f0
0xffffff9249519520 : 0xffffff7f9a9d373c
0xffffff9249519580 : 0xffffff7f9a9d4227
0xffffff92495195c0 : 0xffffff7f9a9d1a4c
0xffffff9249519600 : 0xffffff7f9aa57576
0xffffff9249519630 : 0xffffff7f9a9d3046
0xffffff9249519660 : 0xffffff7f9a9d13f0
0xffffff9249519690 : 0xffffff7f9a9d373c
0xffffff92495196f0 : 0xffffff7f9a9d4227
Backtrace continues…
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelKBLGraphics(14.0.3)[1B1F5C29-179F-374D-BACF-919D3A83FBBD]@0xffffff7f9a9ce000->0xffffff7f9aac0fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[1286D5E5-A6A1-3C44-A244-04C068903DB2]@0xffffff7f97110000
dependency: com.apple.iokit.IOSurface(269.6)[640503DC-6033-3EF6-85F4-F48282EF48DD]@0xffffff7f98c7f000
dependency: com.apple.iokit.IOGraphicsFamily(569.3)[7B5CA52B-0BD1-34AB-BFC9-7D5C3A0DBE7C]@0xffffff7f9a4cb000
dependency: com.apple.iokit.IOAcceleratorFamily2(438.2.8)[9176E894-E24A-36BA-AFDA-0DB11F3F512A]@0xffffff7f9a563000

BSD process name corresponding to current thread: kernel_task
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:
19C57

Kernel version:
Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
Kernel slide: 0x0000000016400000
Kernel text base: 0xffffff8016600000
__HIB text base: 0xffffff8016500000
System model name: MacBookPro15,2 (Mac-827FB448E656EC26)
System shutdown begun: NO

System uptime in nanoseconds: 9691759280625
last loaded kext at 2854754855376: @filesystems.afpfs 11.2 (addr 0xffffff7f9abae000, size 360448)
last unloaded kext at 529581223195: >!A!ILpssGspi 3.0.60 (addr 0xffffff7f97155000, size 45056)
loaded kexts:
org.virtualbox.kext.VBoxNetAdp 6.0.8
org.virtualbox.kext.VBoxNetFlt 6.0.8
org.virtualbox.kext.VBoxUSB 6.0.8
ch.tripmode.TripModeNKE 2.0.2
com.AmbrosiaSW.AudioSupport 4.2
com.valvesoftware.SteamInput 4357.73.42
org.virtualbox.kext.VBoxDrv 6.0.8
@filesystems.afpfs 11.2
@nke.asp-tcp 8.1

AudioAUUC 1.70
!AGraphicsDevicePolicy 4.5.21
@fileutil 20.036.15
@AGDCPluginDisplayMetrics 4.5.21
!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.2f4
!AUpstreamUserClient 3.6.8
pmtelemetry 1
!APlatformEnabler 2.7.0d0
AGPM 111.4.1
X86PlatformShim 1.0.0
!A!IKBLGraphics 14.0.3
@Dont_Steal_Mac_OS_X 7.0.0
!AThunderboltIP 3.1.3
BridgeAudioCommunication 6.60
!ABacklight 180.1
!ABridgeAudio!C 6.60
!AGFXHDA 100.1.422
!AHIDALSService 1
!A!IPCHPMC 2.0.1
!ATopCaseHIDEventDriver 3420.1
!A!ICFLGraphicsFramebuffer 14.0.3
!AAVEBridge 6.1
!A!ISlowAdaptiveClocking 4.0.0
!AMCCSControl 1.13
@filesystems.ntfs 3.14.3
@filesystems.autofs 3.0
usb.!UHostBillboardDevice 1.0
MaxTranserSizeOverrideDriver 489.60.3
usb.realtek8153patcher 5.0.0
@filesystems.apfs 1412.61.1
BCMWLANFirmware4355.Hashstore 1
BCMWLANFirmware4364.Hashstore 1
BCMWLANFirmware4377.Hashstore 1
@filesystems.hfs.kext 522.0.9
@BootCache 40
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
!AVirtIO 1.0
!ABCMWLANBusInterfacePCIe 1
@private.KextAudit 1.0
!ASmartBatteryManager 161.0.0
!AACPIButtons 6.1
!ASMBIOS 2.1
!AACPIEC 6.1
!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
$SecureRemotePassword 1.0
!AGraphicsControl 4.5.21
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!ASSE 1.0
@!AGPUWrangler 4.5.21
!ABacklightExpert 1.1.0
!AHIDKeyboard 209
!AActuatorDriver 3420.2
|IONDRVSupport 569.3
!AHS!BDriver 3420.1
IO!BHIDDriver 7.0.2f4
!AMultitouchDriver 3420.2
!AInputDeviceSupport 3420.4
|IO!BHost!CUARTTransport 7.0.2f4
|IO!BHost!CTransport 7.0.2f4
!A!ILpssUARTv1 3.0.60
!A!ILpssUARTCommon 3.0.60
!AOnboardSerial 1.0
@!AGraphicsDeviceControl 4.5.21
|IOAccelerator!F2 438.2.8
|IOSlowAdaptiveClocking!F 1.0.0
X86PlatformPlugin 1.0.0
IOPlatformPlugin!F 6.0.0d8
!ASMBus!C 1.0.18d1
|IOGraphics!F 569.3
@plugin.IOgPTPPlugin 800.14
|IOEthernetAVB!C 1.1.0
@kext.triggers 1.0
usb.cdc.ncm 5.0.0
usb.cdc 5.0.0
usb.networking 5.0.0
usb.!UHostCompositeDevice 1.2
usb.!UHub 1.2
usb.!UVHCIBCE 1.2
usb.!UVHCI 1.2
usb.!UVHCICommonBCE 1.0
usb.!UVHCICommon 1.0
!AEffaceableNOR 1.0
|IOBufferCopy!C 1.1.0
|IOBufferCopyEngine!F 1
|IONVMe!F 2.1.0
!AThunderboltPCIDownAdapter 2.5.2
!AThunderboltDPInAdapter 6.2.4
!AThunderboltDPAdapter!F 6.2.4
!AHPM 3.4.4
!A!ILpssI2C!C 3.0.60
!A!ILpssDmac 3.0.60
|IOSurface 269.6
@filesystems.hfs.encodings.kext 1
|IOAudio!F 300.2
@vecLib.kext 1.2.0
!AThunderboltNHI 5.8.1
|IOThunderbolt!F 7.4.7
!ABCMWLANCore 1.0.0
mDNSOffloadUserClient 1.0.1b8
IOImageLoader 1.0.0
|IOSerial!F 11
|IO80211!FV2 1200.12.2b1
corecapture 1.0.4
|IOSkywalk!F 1
|IOUSB!F 900.4.2
!A!ILpssI2C 3.0.60
usb.!UXHCIPCI 1.2
usb.!UXHCI 1.2
!AEFINVRAM 2.1
!AEFIRuntime 2.1
!ASMCRTC 1.0
|IOSMBus!F 1.1
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$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
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KernelRelayHost 1
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@kext.CoreTrust 1
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DiskImages 493.0.0
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usb.!UCommon 1.0
!UHostMergeProperties 1.2
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!AACPIPlatform 6.1
!ASMC 3.1.9
watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1

4 Likes

Hi, I have the exact issue. Last week when 8.3 released I was able to do all free world/ open-world content without interruption, but now I cannot log into the game for more than literally 30 seconds before the lag freeze happens (rainbow mouse) rotating this every 5-10 seconds. I have noticed it does not matter where I am located.

Im at work right now , in distraught at the fact that the game is still not working. We need emergency maintenance on this issue. Its absurd we have to wait until next week. Blizz plz wtf are yal doing?!

Agreed, I cannot login without experiencing instant lag freeze leading to immediate shutdown. It use to be only instanced content (dungeons, island expeditions), but now its everywhere I go and now I ignore WOW because it is literally crashing my computer upon entering the world.

2 Likes

Checked. It wasn’t fixed, we were scammed!

Please keep us who’s at work or school posted if it’s solved.

Still not working for me… I wasn’t doing anything but just trying to move around and the game kept freezing up.

1 Like

Just tried logging in, whole game froze within 10 seconds of being in the game. Thanks Blizzard for the waste of time, your “patch” fixed nothing.

Logged in, did some questing while I waited for a dungeon. I got like 2 hits on a mob before my game froze (again…) and restarted my computer.
i don’t have the memory on my Mac to download windows 10 :///
i don’t just wanna fish and do pet battles either…

Nope, just froze fighting two regular mogu with no players on the screen during the kun-lai chen li-li quests