Heya Hudiddy,
While a ping to google may be useful for some things, there’s a large difference between your connection to another company’s servers and ours - you’re probably taking a totally different path. (More info here! * shameless FAQ plug *)
Let’s see if we can find a communication breakdown before doing any troubleshooting. Please create a WinMTR test which catches a disconnection. You want to restart the test every 10-15 minutes until you catch one of these problems. Once you’ve caught one red handed, run the test for about 5 more minutes. This will let us look for problems between your house and our servers which may cause this.
If you have problems with posting it due to a link error, go ahead and copy paste this into your next post, and replace “WinMTR goes here” with your test.
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WinMTR goes here
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