Since yesterday (July 25th 2019) I’ve been having connection issues. They appeared suddenly and unexpectedly, before that I had not had these symptoms ever before.
The best way I can describe what happens is having an enormous amount of delay, to the point at which even instant abilities have to be casted for minutes before they finally go off. At other times they don’t go off at all and I need to exit the game via ALT+F4 (because ‘Logout’ and ‘Exit game’ buttons do not work) and then try to relog again.
One strange thing is that I am able to keep chatting and talking to people in-game as normal, but my character won’t perform any actions which renders me unable to play the game.
I have ruled out PC issues and router issues and have come to the conclusion it’s an issue with my ISP’s routing to Blizzard servers. (I tried playing via sharing connection from my smartphone and the game runs smoothly, so It’s something specific to my wired home connection)
Oh, it’s also worth noting that SOMETIMES I finally manage to log in and play semi-normally, but as soon as I join a group for a world quest, or an arena, or a dungeon, everything goes wrong. I whether get stuck on the loading screen or I get inside but I’m unable to use any spells and cannot see my teammates… etc. (All that happening while I can still talk to them via party, whisper, and battlenet chat )
I will leave here a short clip I’ve captured from how the game experience feels.
https://youtu.be/FGJGnPoCDFM
Down here I will copy-paste several WinMTR tests I’ve done, along with some tracert.
WINMTR
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 294 | 294 | 0 | 0 | 5 | 0 |
| No response from host - 100 | 59 | 0 | 0 | 0 | 0 | 0 |
| 192.168.4.53 - 0 | 294 | 294 | 12 | 12 | 18 | 13 |
| 192.168.4.54 - 0 | 294 | 294 | 12 | 13 | 121 | 14 |
| No response from host - 100 | 59 | 0 | 0 | 0 | 0 | 0 |
| ci1.ae1.ci2.gtdinternet.com - 0 | 294 | 294 | 12 | 13 | 73 | 12 |
|mia1.be1.100.scl1.gtdinternet.com.63.196.190.in-addr.arpa - 0 | 294 | 294 | 113 | 114 | 121 | 115 |
| 7-1-34.ear3.Miami2.Level3.net - 97 | 61 | 2 | 0 | 123 | 124 | 124 |
| No response from host - 100 | 59 | 0 | 0 | 0 | 0 | 0 |
| BLIZZARD-EN.ear2.Miami1.Level3.net - 0 | 294 | 294 | 118 | 123 | 197 | 119 |
| ae1-br01-eqmi2.as57976.net - 0 | 294 | 294 | 151 | 153 | 220 | 151 |
| xe-0-0-0-1-br01-eqat2.as57976.net - 0 | 294 | 294 | 149 | 152 | 278 | 149 |
| et-0-0-4-br02-eqch2.as57976.net - 2 | 259 | 254 | 149 | 261 | 4179 | 152 |
| be2-pe01-eqch2.as57976.net - 0 | 294 | 294 | 149 | 150 | 155 | 151 |
| chi-eqch2-ia-bons-02.as57976.net - 0 | 294 | 294 | 152 | 153 | 157 | 153 |
| 24.105.62.129 - 0 | 294 | 294 | 150 | 151 | 155 | 153 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 1 | 233 | 232 | 0 | 0 | 4 | 0 |
| No response from host - 100 | 48 | 0 | 0 | 0 | 0 | 0 |
| 192.168.4.53 - 0 | 237 | 237 | 12 | 12 | 20 | 14 |
| 192.168.4.54 - 0 | 237 | 237 | 12 | 13 | 104 | 12 |
| No response from host - 100 | 48 | 0 | 0 | 0 | 0 | 0 |
| ci1.ae1.ci2.gtdinternet.com - 0 | 237 | 237 | 12 | 12 | 45 | 12 |
|mia1.be1.100.scl1.gtdinternet.com.63.196.190.in-addr.arpa - 0 | 237 | 237 | 113 | 113 | 117 | 114 |
| 7-1-34.ear3.Miami2.Level3.net - 94 | 50 | 3 | 121 | 122 | 123 | 121 |
| No response from host - 100 | 48 | 0 | 0 | 0 | 0 | 0 |
| BLIZZARD-EN.ear2.Miami1.Level3.net - 0 | 237 | 237 | 118 | 122 | 234 | 120 |
| ae1-br01-eqmi2.as57976.net - 0 | 237 | 237 | 149 | 151 | 215 | 150 |
| xe-0-0-0-1-br01-eqat2.as57976.net - 0 | 237 | 237 | 149 | 152 | 230 | 149 |
| et-0-0-4-br02-eqch2.as57976.net - 0 | 237 | 237 | 149 | 152 | 259 | 150 |
| be2-pe01-eqch2.as57976.net - 0 | 237 | 237 | 149 | 149 | 154 | 149 |
| chi-eqch2-ia-bons-02.as57976.net - 0 | 237 | 237 | 152 | 153 | 159 | 154 |
| 24.105.62.129 - 0 | 237 | 237 | 150 | 150 | 154 | 152 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 399 | 399 | 0 | 0 | 3 | 0 |
| No response from host - 100 | 80 | 0 | 0 | 0 | 0 | 0 |
| 192.168.4.53 - 0 | 399 | 399 | 12 | 12 | 29 | 12 |
| 192.168.4.54 - 0 | 399 | 399 | 12 | 13 | 96 | 12 |
| No response from host - 100 | 80 | 0 | 0 | 0 | 0 | 0 |
| ci1.ae1.ci2.gtdinternet.com - 0 | 399 | 399 | 12 | 13 | 79 | 14 |
|mia1.be1.100.scl1.gtdinternet.com.63.196.190.in-addr.arpa - 0 | 399 | 399 | 113 | 114 | 117 | 115 |
| No response from host - 100 | 80 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 80 | 0 | 0 | 0 | 0 | 0 |
| BLIZZARD-EN.ear2.Miami1.Level3.net - 0 | 399 | 399 | 118 | 123 | 277 | 120 |
| ae1-br01-eqmi2.as57976.net - 12 | 271 | 239 | 165 | 168 | 278 | 178 |
| xe-0-0-1-1-br01-eqda6.as57976.net - 14 | 259 | 223 | 165 | 167 | 197 | 166 |
| et-0-0-2-br02-swlv10.as57976.net - 0 | 399 | 399 | 165 | 169 | 271 | 166 |
| et-0-0-67-pe02-swlv10.as57976.net - 9 | 299 | 274 | 166 | 169 | 285 | 202 |
| las-swlv10-ia-bons-04.as57976.net - 6 | 327 | 309 | 165 | 166 | 171 | 167 |
| 137.221.105.2 - 0 | 399 | 399 | 165 | 165 | 171 | 167 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 782 | 782 | 0 | 0 | 7 | 0 |
| No response from host - 100 | 157 | 0 | 0 | 0 | 0 | 0 |
| 192.168.4.53 - 0 | 782 | 782 | 12 | 12 | 21 | 12 |
| 192.168.4.54 - 0 | 782 | 782 | 12 | 13 | 109 | 14 |
| No response from host - 100 | 157 | 0 | 0 | 0 | 0 | 0 |
| ci1.ae1.ci2.gtdinternet.com - 0 | 781 | 781 | 12 | 13 | 97 | 14 |
|mia1.be1.100.scl1.gtdinternet.com.63.196.190.in-addr.arpa - 0 | 781 | 781 | 113 | 114 | 121 | 113 |
| 7-1-34.ear3.Miami2.Level3.net - 99 | 159 | 3 | 0 | 121 | 123 | 123 |
| ae-1-51.ear2.Miami1.Level3.net - 99 | 159 | 3 | 0 | 1085 | 3014 | 121 |
| BLIZZARD-EN.ear2.Miami1.Level3.net - 0 | 781 | 781 | 118 | 123 | 313 | 139 |
| ae1-br01-eqmi2.as57976.net - 0 | 782 | 782 | 149 | 153 | 231 | 153 |
| xe-0-0-0-1-br01-eqat2.as57976.net - 0 | 781 | 781 | 149 | 152 | 221 | 151 |
| et-0-0-4-br02-eqch2.as57976.net - 0 | 781 | 781 | 149 | 153 | 263 | 152 |
| be2-pe01-eqch2.as57976.net - 0 | 781 | 781 | 149 | 150 | 157 | 149 |
| chi-eqch2-ia-bons-02.as57976.net - 0 | 782 | 782 | 151 | 152 | 160 | 155 |
| 24.105.62.129 - 0 | 781 | 781 | 150 | 151 | 158 | 153 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
TRACERT
Traza a 137.221.105.2 sobre caminos de 30 saltos como m ximo.
1 <1 ms <1 ms * 192.168.1.254
2 * * * Tiempo de espera agotado para esta solicitud.
3 12 ms 14 ms 13 ms 192.168.4.53
4 12 ms 15 ms 14 ms 192.168.4.54
5 * * * Tiempo de espera agotado para esta solicitud.
6 15 ms 14 ms 12 ms ci1.ae1.ci2.gtdinternet.com [190.196.126.222]
7 113 ms 113 ms 114 ms mia1.be1.100.scl1.gtdinternet.com.63.196.190.in-addr.arpa [190.196.63.130]
8 * * * Tiempo de espera agotado para esta solicitud.
9 * * 121 ms ae-2-52.ear2.Miami1.Level3.net [4.69.207.25]
10 128 ms 122 ms 118 ms BLIZZARD-EN.ear2.Miami1.Level3.net [4.16.176.198]
11 166 ms 168 ms 166 ms ae1-br01-eqmi2.as57976.net [137.221.76.33]
12 168 ms 166 ms 167 ms xe-0-0-1-1-br01-eqda6.as57976.net [137.221.65.62]
13 166 ms 168 ms 166 ms et-0-0-2-br02-swlv10.as57976.net [137.221.65.67]
14 168 ms 169 ms 166 ms et-0-0-67-pe02-swlv10.as57976.net [137.221.83.73]
15 168 ms 166 ms * las-swlv10-ia-bons-04.as57976.net [137.221.66.23]
16 165 ms 168 ms 166 ms 137.221.105.2
Traza completa.
Traza a 24.105.62.129 sobre caminos de 30 saltos como m ximo.
1 * * * Tiempo de espera agotado para esta solicitud.
2 * * * Tiempo de espera agotado para esta solicitud.
3 14 ms 14 ms 14 ms 192.168.4.53
4 12 ms 12 ms 15 ms 192.168.4.54
5 * * * Tiempo de espera agotado para esta solicitud.
6 12 ms 14 ms 12 ms ci1.ae1.ci2.gtdinternet.com [190.196.126.222]
7 116 ms 115 ms 117 ms mia1.be1.100.scl1.gtdinternet.com.63.196.190.in-addr.arpa [190.196.63.130]
8 * * * Tiempo de espera agotado para esta solicitud.
9 * * * Tiempo de espera agotado para esta solicitud.
10 118 ms 119 ms 119 ms BLIZZARD-EN.ear2.Miami1.Level3.net [4.16.176.198]
11 153 ms 151 ms 151 ms ae1-br01-eqmi2.as57976.net [137.221.76.33]
12 150 ms 151 ms 246 ms xe-0-0-0-1-br01-eqat2.as57976.net [137.221.65.50]
13 3220 ms 1279 ms 439 ms et-0-0-4-br02-eqch2.as57976.net [137.221.65.46]
14 150 ms 155 ms 183 ms be2-pe01-eqch2.as57976.net [137.221.69.71]
15 153 ms 152 ms 153 ms chi-eqch2-ia-bons-02.as57976.net [137.221.66.11]
16 156 ms 171 ms 151 ms 24.105.62.129
Traza completa.